Michael Horne
San Marcos,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
So Cal Athletics
05.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
California State University - San Marcos
San Marcos, CA05.2025
Skills
- Product Promotion
- Merchandise Orders and Exchanges
- Customer Account Management
- Critical Thinking
- Quality Control
- Retail Sales Customer Service
- Cultural Awareness
- Document Control
- Computer Proficiency
- Brand Representation
- Stock Management
- Problem-Solving Ability
- Customer Service
- High Energy
Sign Language
My intermediate-level knowledge of ASL enables me to engage in meaningful interactions with members of the Deaf community, fostering inclusivity and understanding. I have actively sought opportunities to apply my ASL skills, such as volunteering at local Deaf events and participating in ASL conversation groups. While I acknowledge that I have room for growth, I am committed to further enhancing my proficiency and becoming an even more effective communicator in ASL.
Languages
American Sign Language
Limited Working
Timeline
Customer Service Representative
So Cal Athletics
05.2022 - 05.2023
High School Diploma -
California State University - San Marcos
Similar Profiles
Alisa MackAlisa Mack
Student Assistant, Marketing & Digital Media at Cal AthleticsStudent Assistant, Marketing & Digital Media at Cal Athletics
Jarad PriestJarad Priest
Student Engagement & Athletics Intern at Cal Poly AthleticsStudent Engagement & Athletics Intern at Cal Poly Athletics
Isaiah BrownIsaiah Brown
Floating Usher/Mopper/Setup Crew Member at Cal Poly Humbolt AthleticsFloating Usher/Mopper/Setup Crew Member at Cal Poly Humbolt Athletics
Efrain E. QuinteroEfrain E. Quintero
Admissions Coordinator at GlenBrook Health CenterAdmissions Coordinator at GlenBrook Health Center
Judy HernandezJudy Hernandez
Compliance District Manager at Statehouse Holdings / Urbn LeafCompliance District Manager at Statehouse Holdings / Urbn Leaf