Summary
Overview
Work History
Education
Skills
Timeline
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Michael Horne

Cincinnati,OH

Summary

Dynamic professional with a proven track record at Lincare Healthcare, excelling in customer service and problem-solving. Adept at managing trouble tickets and Office 365 administration, consistently resolving 20-25 issues daily. Recognized for reliability and a strong willingness to learn, driving efficiency and enhancing user satisfaction across multiple properties.

Overview

7
7
years of professional experience

Work History

Delivery Associate

Precision Express
08.2024 - Current

Delivered packages using routing software and handheld technology. Resolved customer delivery issues quickly and professionally.

IT Field Support Technician

Lincare Healthcare
12.2021 - 06.2023

-Traveled between 35 Properties to provide in person support over the OH region.

-Solved upwards 20-25 tickets a day

- Evaluated customer requests and solved accordingly.

- Office 365 admin work (Creating groups, privileges, accounts, and or managing users and passwords)

-Reimaged and/or set up new equipment to deploy over properties in the area.

Sales Consultant

Courtesy Nissan
11.2018 - 05.2021

- Generated leads through cold calling, networking and referrals.

- Tracked leads in CRM software, and exceeded the sales target.

Education

Wayne High School
Huber Heights, OH

Bachelor of Science - Information Technology

University of North Texas
Denton, TX

Skills

    Customer Service

    Trouble Ticket Management

    Problem identification and solving

    Windows, Unix, & Linux proficient

    Excels with printers

    Willingness to learn and work

    Office 365 admin

    Reliability

Timeline

Delivery Associate

Precision Express
08.2024 - Current

IT Field Support Technician

Lincare Healthcare
12.2021 - 06.2023

Sales Consultant

Courtesy Nissan
11.2018 - 05.2021

Wayne High School

Bachelor of Science - Information Technology

University of North Texas

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Michael Horne