Michael Horner
Chicago,IL
Summary
Efficient Mailroom Clerk known for high productivity and ability to complete tasks swiftly. Specialized in mail sorting, package handling, and inventory management. Excel at communication, time management, and problem-solving for seamless mailroom operations. Ready to leverage organizational skills and attention to detail in a fast-paced environment.
Overview
21
21
years of professional experience
Work History
Mailroom Clerk Driver Technician
Howard Brown Health
Chicago , IL
07.2024 - 08.2024
- Received and sorted incoming mail, packages, and courier deliveries.
- Assisted in the preparation of outgoing mail by weighing packages, affixing postage, and completing necessary documentation.
- Processed international mailings according to customs regulations.
- Maintained a log of all incoming and outgoing mail items.
- Checked for proper labeling on envelopes to ensure accurate delivery.
- Operated postage meter machines to prepare outgoing letters and parcels for mailing.
- Organized and maintained an inventory of supplies such as stationary, stamps, labels.
- Performed data entry activities into various databases related to the processing of mail items.
- Provided customer service assistance with inquiries regarding postal services.
- Ensured compliance with safety standards and procedures when handling large volumes of mail pieces.
- Worked closely with other departments to coordinate timely distribution of documents or materials through the mailroom system.
- Reported any discrepancies or irregularities during the sorting process.
- Utilized automated systems for tracking shipments and managing mailing lists.
- Maintained records of all incoming, outgoing mails including date received, sent and quantity shipped.
- Conducted regular maintenance checks on equipment used in the mailroom such as printers, scanners, copiers.
- Provided support in organizing special events such as conferences or workshops involving mass mailing operations.
- Monitored stock levels of office supplies used in the mailroom department.
- Assembled boxes, bags or containers for packing materials before shipping out.
- Prepared reports detailing daily activity within the department for management review.
- Responded promptly to requests from other departments relating to their mailing needs.
- Adhered strictly to organizational policies concerning privacy and confidentiality when handling sensitive documents or materials.
- Operated mail processing equipment and manually sorted mail.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Operated mail room equipment or machines to perforate, stuff envelopes, or apply postage.
- Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
- Utilized portable scanner to mark items delivered to residences and businesses, keeping records current and accurate.
- Used portable electronic scanner to track parcels and record tracking progress.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
- Placed mail into appropriate PO boxes.
- Assisted customers with completing change of address and mail hold forms.
- Troubleshot office equipment, computer hardware and software issues.
- Ensured that all safety regulations were followed while driving or performing repairs.
- Assisted with loading and unloading of cargo as needed.
- Cleaned interiors and exteriors of vehicles to maintain a presentable appearance.
- Communicated effectively with coworkers to ensure efficient workflow during shifts.
- Transported goods safely from one location to another according to delivery schedules or special instructions provided by clients.
- Responded promptly to customer complaints regarding services provided.
- Verified load against shipping documents before leaving the premises.
- Monitored vehicle performance for any signs of malfunctioning or wear and tear.
- Followed company policies related to safety protocols while operating the vehicle.
- Coordinated with dispatch personnel for scheduling pickups and deliveries efficiently.
- Performed detailed vehicle inspections before and after deliveries.
- Kept detailed records of fuel use and fillings for company records.
- Set up equipment upon deliveries and completed initial setup for customers.
- Delivered products to customers and completed efficient setups.
- Loaded trucks with wide range of components, products and packages.
- Loaded trucks with tools and equipment to prepare for diverse on-call requirements.
- Delivered equipment to customers and set it up to optimize performance.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Maintained safe driving habits to protect property and general public on roadways.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Worked well with dispatchers to communicate route and schedule changes.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Obtained signatures needed to complete and process paperwork.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Followed regular schedule of pickups for individual customers and groups.
- Recorded expenses and maintained receipts.
- Processed shipment documents neatly and efficiently for each load.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
Office Support Staff Member
Forrest Solutions Group
Chicago, IL
07.2020 - 07.2021
- Provided administrative support to all departments including data entry, word processing, photocopying and scanning of documents.
- Answered telephone calls, took messages and transferred calls to appropriate staff members.
- Updated contact lists with new information as it became available.
- Maintained a neat and organized office environment by ordering supplies as needed.
- Processed incoming mail daily according to established procedures.
- Set up conference rooms for meetings as requested.
- Responded promptly to emails from customers seeking assistance.
- Managed inventory of office supplies ensuring that stock was always sufficient.
- Maintained confidentiality of sensitive information and documents.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Facilitated communication within the office and with external partners.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained positive working relationship with fellow staff and management.
- Received and distributed mail, letters and packages.
- Coordinated support to facilitate general office operations.
- Greeted guests and vendors to assist in navigating space.
- Broke down boxes for garbage and recycling.
- Offered reception coverage to relieve staff during absences or breaks.
- Provided HR administrative assistance to management team.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
Site Support Specialist
IST Management Services
Chicago, IL
01.2020 - 07.2020
- Sorted incoming mail, packages and courier deliveries.
- Aided in the efficient operation of outgoing mail services through responsibilities including package weighing, postage application, and necessary document processing
- Maintained a log of all incoming and outgoing mail items.
- Checked for proper labeling on envelopes to ensure accurate delivery.
- Operated postage meter machines to prepare outgoing letters and parcels for mailing.
- Organized and maintained an inventory of supplies such as stationary, stamps, labels.
- Provided customer service assistance with inquiries regarding postal services.
- Worked closely with other departments to coordinate timely distribution of documents or materials through the mailroom system.
- Reported any discrepancies or irregularities during the sorting process.
- Utilized automated systems for tracking shipments and managing mailing lists.
- Maintained records of all incoming, outgoing mails including date received, sent and quantity shipped.
- Conducted regular maintenance checks on equipment used in the mailroom such as printers, scanners, copiers.
- Provided support in organizing special events such as conferences or workshops involving mass mailing operations.
- Monitored stock levels of office supplies used in the mailroom department.
- Prepared reports detailing daily activity within the department for management review.
- Responded promptly to requests from other departments relating to their mailing needs.
- Adhered strictly to organizational policies concerning privacy and confidentiality when handling sensitive documents or materials.
- Operated mail processing equipment and manually sorted mail.
- Operated mail room equipment or machines to perforate, stuff envelopes, or apply postage.
- Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
- Utilized portable scanner to mark items delivered to residences and businesses, keeping records current and accurate.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
- Answered telephones, directed calls, and took messages.
Facilities Coordinator/mail clerk
Howard Brown Health
Chicago, USA
11.2016 - 10.2019
- Ensured a streamlined process for all incoming mail and packages.
- Provided support to the facilities team for event functions and office moves.
- Successfully managed postal expenditure logs while overseeing outgoing UPS responsibilities.
- Streamlined internal logistics and improved efficiency of shipping.
- Facilitated efficient logistics operations by periodically deploying company van for sample transport, deliveries and pickups.
- Established and maintained close partnerships with all relevant personnel and suppliers involved in the operations of the mailroom.
- Streamlined question handling process resulting in significant time reduction and customer satisfaction improvement.
- Conducted regular inspections of facilities to identify any issues or potential problems.
- Maintained accurate records of facility-related expenses and invoices.
- Tracked inventory levels of supplies needed for facility operations.
- Provided technical support to staff regarding use of equipment or software related to facility operations.
- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Performed administrative duties such as filing documents, answering phone calls, scheduling appointments.
- Checked common areas and conference rooms regularly to verify cleanliness and order.
- Oversaw vendor-provided building, janitorial, pest control and landscaping services.
- Coordinated resources and delegated assignments to maintain efficient building operations.
- Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
- Maintained cleanliness and presentation standards to increase appeal of facility.
- Managed and directed facility staff by handling assignment delegation and timely completion.
- Assessed facility operations and employee activities to enforce and adhere to workplace safety regulations.
- Enforced compliance with OSHA regulations and company policies.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Mitigated business risks by working closely with staff members and assessing performance.
- Organized mailroom operations to ensure efficient workflow.
- Monitored mailroom operations including sorting incoming mail and delivering outgoing mail daily.
- Organized mailroom operations including sorting incoming mail, distributing packages, and delivering outgoing mail.
- Maintained accurate records of mailroom operations and staff performance.
- Prepared monthly reports on expenses associated with the mailroom operations.
- Organized mailroom operations by sorting incoming mail, distributing outgoing mail, and coordinating courier services.
- Prepared detailed reports on mailroom operations and metrics for management review.
- Assisted in developing strategies to improve cost savings related to mailroom operations.
- Collaborated with colleagues across various departments to discuss mailroom operations improvement initiatives.
- Monitored changes in regulatory requirements affecting the industry and provided analysis on how it would impact operations.
- Worked closely with other departments throughout the organization to ensure efficient operations.
- Ensured all daily operations were in compliance with safety standards and regulations.
- Assisted in setting up new machines prior to start-up operations.
- Monitor equipment for abnormal operations or malfunctions.
- Developed technical documentation related to SOC operations including SOPs and playbooks.
- Collaborated with other administrators within the department to ensure efficient operations.
- Performed research into new technology solutions that could benefit the organization's logistics operations.
- Provided comprehensive training for new staff members on operations, protocols and procedures.
- Trained staff on equipment operations and mailroom procedures.
Onsiite Supervisor
Ricoh
Rosemont, USA
08.2012 - 10.2016
- Successfully oversaw and performed various mail-related responsibilities for Popular Bank's mailroom as the Site Supervisor.
- Demonstrated leadership and coordination skills as the head of a three-member team responsible for managing client's mailing, shipping/receiving and return-mail operations.
- Presented monthly reports outlining quantifiable data and accomplishments to clients.
- Addressed concerns and emergency situations regarding couriers in Illinois region as well as national client accounts.
- Enhanced efficiency of daily mailing operations by leading direct collaboration with customers and third-party partners.
- Monitored employee performance, providing feedback as needed to improve overall productivity.
- Developed comprehensive training plans for new employees, ensuring they had a clear understanding of their roles and responsibilities.
- Assisted in the development of effective strategies to increase customer satisfaction levels.
- Created detailed reports outlining daily activities, progress updates, and any issues requiring resolution.
- Resolved conflicts between personnel and customers in an efficient manner.
- Maintained accurate records of inventory levels, stock movements, and purchasing orders.
- Provided guidance to staff members regarding job duties and expectations.
- Participated in weekly meetings with upper management to discuss operational objectives.
- Coordinated with other departments to ensure smooth delivery of services or products.
- Analyzed customer feedback data to identify areas for improvement in service quality.
- Implemented strategies aimed at increasing efficiency by streamlining processes.
- Organized training sessions for personnel on the usage of new technologies or software.
- Identified potential risks associated with operations and implemented corrective measures.
- Investigated customer complaints related to product quality or service delivery.
- Performed administrative tasks such as scheduling appointments or managing correspondence.
- Established workflows for teams based on individual strengths and weaknesses.
- Developed relationships with external vendors or suppliers to facilitate procurement needs.
- Reviewed financial statements regularly to ensure accuracy in billing procedures.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Implemented strategies to take advantage of new opportunities.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Monitored operations and reviewed records and metrics to understand company performance.
- Assessed company operations for compliance with safety standards.
- Worked closely with human resources to support employee management and organizational planning.
- Organized client meetings to provide project updates.
- Determined consumer needs to provide products and services appealing to larger market.
Mail Room Clerk
Bank Staff
01.2012 - 08.2012
- Managed the organization and distribution of incoming regular mail.
- Handled regular mail delivery tasks, which included pickups, drop-offs, and metering duties.
- Contributed to the accurate tracking and recording of numerical information.
- Collaborated with team lead to manage shipping and receiving logistics utilizing UPS World Ship software.
- Monitored and maintained stock levels for client kitchen supplies on a daily basis.
Mail Room Clerk
Salem Staffing
01.2010 - 12.2010
- Assumed responsibility for organizing incoming mail efficiently.
- Maintained timely shipment and receipt of relevant mail items
- Aided in the creation and maintenance of comprehensive logs tracking all measurable statistics
- Assisted team lead in enhancing efficiency of shipping and receiving by implementing UPS World Ship software
- Duties included managing the daily restocking and keeping track of inventory of client kitchen supplies
Mail Processor
Aerotek
11.2008 - 03.2009
- Handled mail processing duties during the day shift at Caremark.
- Prepared all incoming prescription-containing mail for scanning and bundling in the database.
- Identified and corrected document anomalies by accessing the terminal
- Processed daily quota of packaged prescriptions while ensuring accuracy.
- Streamlined document management by transitioning physical files to an electronic database.
- Processed and sorted incoming mail according to specified criteria.
- Operated postage meter machine to affix correct postage on outgoing mail.
Wire Clerk
Kimball Hill Homes
08.2003 - 10.2007
- My responsibilities in this role was to receive incoming closed loan documents and with specifications perform an audit and prepare final loan packets for sale to third party mortgage servicer
- The second aspect of the job was to work with suspension clearing representatives of third-party mortgage servicer to clear items on loan for acceptable sale
- The third aspect of the job was to copy all original files and ship original file to servicer and store the in-house copy file for use within the office
- Reviewed closing documents to ensure accuracy and compliance with state laws, regulations and company policies.
- Verified title insurance policies were issued in accordance with loan requirements.
- Submitted closing documents to lenders for post-closing review.
- Prepared and submitted final package of closing documents to the lender, investor for funding, purchase.
- Maintained files and records of all closed loans.
- Resolved post-closing discrepancies between lenders and investors by researching title commitments, endorsements, and other related documents.
- Assisted customers in resolving post-closing issues or questions regarding their transactions.
- Ordered payoff statements from existing lien holders on refinances prior to closing date.
- Conducted quality control reviews on closed loans by identifying errors or omissions which may affect loan eligibility or investor acceptance criteria.
- Monitored post-closing department performance metrics such as turn times, document delivery dates.
- Responded promptly to inquiries from internal departments concerning post-closing matters.
- Compiled data and prepared reports for management review regarding department activities and accomplishments.
- Performed various administrative tasks including filing, scanning, faxing, copying.
- Processed returned mail items timely according to established procedures.
- Communicated regularly with external parties such as lenders, investors and title companies regarding loan status updates.
- Researched complex requests using multiple resources in order to provide accurate information.
- Performed post-closing checks of mortgage loan documentation.
- Reviewed records for accuracy and completeness to maximize compliance and prevent errors.
- Managed loan packages and prepared closing instructions for staff.
- Completed transaction documents such as buyer, seller and HUD paperwork.
- Consulted with warehouse bank personnel to handle collateral document shipments.
- Monitored and updated interest rates, insurance, and tax information as required.
- Ensured the confidentiality and security of all financial information and documents.
- Maintained a database of post-closing documentation for easy retrieval and compliance.
- Managed timelines to meet or exceed industry standards for post-closing document processing.
- Coordinated with title companies, lenders, and attorneys to resolve any post-closing issues.
- Collaborated with underwriting and processing teams to ensure seamless loan transitions.
- Conducted thorough post-closure audits to identify and rectify any discrepancies.
- Managed the recording of mortgage and loan documents with appropriate government entities.
- Reviewed and verified loan documents for accuracy and completeness post-closing.
- Liaised with servicing department to ensure smooth transition of closed loans for servicing.
- Prepared and submitted final loan packages to investors and secondary market entities.
- Assisted in the development and implementation of post-closing process improvements.
- Managed the return of original documents to appropriate parties after loan closing.
- Performed quality control checks to ensure all post-closing procedures were followed.
- Updated loan origination systems with post-closing status and pertinent information.
- Ensured compliance with federal and state regulations throughout the post-closing process.
- Addressed and resolved post-closing inquiries from borrowers and lenders promptly.
- Scanned and uploaded loan and related documents into system.
- Assembled and compiled documents for loan closings.
- Prepared and delivered loan documents to title and escrow teams.
- Reviewed and corrected errors on interest, principal and closing costs.
- Examined and verified information in loan application and closing documents.
- Recorded applications for loan and credit, loan information and disbursements of funds.
- Checked applicant credit, personal references and employment histories.
- Filed and maintained loan records.
Education
High school or equivalent - Business Mgmt
Westwood College
10.2024
Liberal Arts Program -
Wilbur Wright College
01.1993
St. Benedict High School -
St. Benedict High School
01.1991
Our Lady of Mt Carmel Academy -
Our Lady of Mt Carmel Academy
01.1987
Skills
- Mail Clerk
- Sorting
- Data Entry
- Shipping Receiving
- Mail Room
- Basic Microsoft Office
- Office software
- M75 Microsoft mobile PDA hardware
- Familiar with MERS operating system
- Familiar with scanning equipment
- Experienced with Pitney Bowes-Neopost mail machine and software
- Experienced with UPS World ship software and hardware
- Customer Service Relations expert
- Logistics
- Postal service product knowledge
- Distribution Services
- Document Scanning
- Mail delivery
- Postage and sealing machines
- Workplace Safety
- Team Collaboration
- Microsoft Office
- Strong organization skills
- Mail distribution
- Route Management
- Problem-solving skills
- Confidentiality
- Production goal setting
- Shipping and receiving proficiency
- Regulatory Compliance
- Staff Development
- Maintaining equipment
- Postal regulations
- Service-oriented
- Labeling packages
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Limited
Accomplishments
Successfully led a new site opening for the client in Florida Miami region . Stayed on site for three months to fully train staff and ensure operations were running smoothly
Timeline
Mailroom Clerk Driver Technician
Howard Brown Health
07.2024 - 08.2024
Office Support Staff Member
Forrest Solutions Group
07.2020 - 07.2021
Site Support Specialist
IST Management Services
01.2020 - 07.2020
Facilities Coordinator/mail clerk
Howard Brown Health
11.2016 - 10.2019
Onsiite Supervisor
Ricoh
08.2012 - 10.2016
Mail Room Clerk
Bank Staff
01.2012 - 08.2012
Mail Room Clerk
Salem Staffing
01.2010 - 12.2010
Mail Processor
Aerotek
11.2008 - 03.2009
Wire Clerk
Kimball Hill Homes
08.2003 - 10.2007
High school or equivalent - Business Mgmt
Westwood College
Liberal Arts Program -
Wilbur Wright College
St. Benedict High School -
St. Benedict High School
Our Lady of Mt Carmel Academy -
Our Lady of Mt Carmel Academy
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