Michael Hornig
Pebble Beach,CA
Summary
Sales focused Entrepreneurial Candidate that has Successful proven track records in developing business in various avenues and industries. Excellent understanding of sales. Developed strong Interpersonal and Communication skills while Building a Business and working in sales positions. Selfless, Ambitious, Goal oriented, and strong desire to learn. Skilled in maintaining customer expectations, and appropriate steps of service, understand processes to closing a sale.
Overview
13
13
years of professional experience
Work History
Server Supervisor
Promesa Restaurant
03.2023 - 11.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- influenced over 75+ 5 star reviews, from guest experiences.
Server
Casanova Restaurant
12.2022 - 03.2023
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Server
Wild Fish
11.2022 - 01.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- experienced knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server/Waiter
CaDario's
04.2021 - 09.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Funding Specialist
Funding Merchant Source
08.2019 - 11.2020
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
Owner
SB Buggie
12.2014 - 01.2020
- exceeded 200+ 5 star reviews in the first 18 months of business.
- Served a market demand and trail blazed the scooter rental market, in Santa Barbara.
- Consulted with customers to assess needs and propose optimal solutions.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Promoted business via social media to generate leads and maximize brand identity.
- developed and designed website and marketing tools to create a fun but clean brand
Sales Representative Team Leader
Puronics
02.2011 - 01.2014
- Increased sales by offering advice on purchases and promoting additional products.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Designed and implemented sales training program and documentation.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
Education
Associate of Science - Business Administration
Santa Barbara Community College
Santa Barbara 2011
Skills
- Dining Room Cleaning and Upkeep
- Special Requests and Substitutions
- Menu Memorization and Presentation
- Inspecting Tickets
- Dining Customer Service
- Product and service knowledge
- Product Promotion
- B2B Sales
- Staff Training
- Inside and Outside Sales
- Sales Expertise
Timeline
Server Supervisor
Promesa Restaurant
03.2023 - 11.2023
Server
Casanova Restaurant
12.2022 - 03.2023
Server
Wild Fish
11.2022 - 01.2023
Server/Waiter
CaDario's
04.2021 - 09.2022
Funding Specialist
Funding Merchant Source
08.2019 - 11.2020
Owner
SB Buggie
12.2014 - 01.2020
Sales Representative Team Leader
Puronics
02.2011 - 01.2014
Associate of Science - Business Administration
Santa Barbara Community College
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