MICHAEL HOSTETLER
Dallas,TX
Summary
Began work at 17 years old while pursuing a programming degree in dual credit. Worked and studied until the job at Guardsman became available, after which, the hours were no longer viable to do both. Improved greatly in customer interaction and sales at Guardsman, until branching off to run Decor Rehab, supplementing with work at Starbucks. Afterwards, working at Edward Jones, moved from an on-call to a full time position in very little time. Completed training in sub 2 weeks of the expected 3 months, demonstrating mental acuity, and eagerness to improve processes that yield results.
Overview
11
11
years of professional experience
Work History
Branch Office Administrator
Edward Jones
08.2020 - 09.2023
- Composed professional business correspondence, emails, meetings notes and other documents.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Guided branch office during FA change and retained 95% of client base compared to typical 50%.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Business Owner
Decor Rehab Furniture Repair
03.2019 - 08.2021
- I handled 100% of customer contact point in small-business, and ensured that all customers were satisfied and eager to give good ratings, with 4.9 star rating and 0 complaints on Home Advisor over several years.
- Consulted with customers to assess needs and propose optimal solutions.
Barista
Starbucks
03.2020 - 10.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment, raising tips by over 90% and boosting morale.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Promoted additional items with beverages, increasing store sales.
Furniture Repair Technician
Guardsman FurniturePro
08.2016 - 01.2019
- Evaluated extent of damage to furniture and determined optimal repair approach based on unique piece requirements.
- Managed time efficiently in order drive the 100-200 miles a day to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
Cashier
Firehouse Subs
12.2015 - 05.2016
- Food preparation at high accuracy and time constraint.
- Operated cash register for cash, check, and credit card transactions with 100% accuracy levels.
Stocker
Hobby Lobby
03.2015 - 11.2015
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns, including use of cardboard crusher.
- Repaired items that were set to be discarded, showing initiative and saving over $1,000 in company merchandise.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Furniture Pick up Make Ready
Weirs Furniture
08.2012 - 02.2015
- Operated RF scanners to track merchandise and verify contents of containers
- Prepared merchandise for transfer to customer's vehicles in sub 5 minute performance.
Education
None - Some College (No Degree): Computer Science And Programming, (Dual-Credit)
Navarro College
Waxahachie, TX04.2016
High school or equivalent - General Education
Homeschool
Ovilla, TX04.2014
Skills
- Inventory Management
- Customer Engagement
- File Organization
- Preparing Reports
- Preparing Correspondence
- Setting up Appointments
- Word Processing
- Telephone Reception
- Updating Client Data
- Document Scanning
- Data Entry
- Customer Service
- Team Building
- Training
Personal Information
Gender: M
Hobbies
Storytelling, reading, and gaming are my hobbies, but I would love to gain a pilots license someday to fly myself and friends around for vacations! I enjoy outdoor activities, and currently spend most of my weekends at the family bonfire when its on. I like to live a "Lucky" life by combining preparation and opportunities, and am always looking for them. I am eager to push my comfort zone to new levels as I try new things.
Timeline
Branch Office Administrator
Edward Jones
08.2020 - 09.2023
Barista
Starbucks
03.2020 - 10.2020
Business Owner
Decor Rehab Furniture Repair
03.2019 - 08.2021
Furniture Repair Technician
Guardsman FurniturePro
08.2016 - 01.2019
Cashier
Firehouse Subs
12.2015 - 05.2016
Stocker
Hobby Lobby
03.2015 - 11.2015
Furniture Pick up Make Ready
Weirs Furniture
08.2012 - 02.2015
None - Some College (No Degree): Computer Science And Programming, (Dual-Credit)
Navarro College
High school or equivalent - General Education
Homeschool