Michael Hough
Findlay,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
2
2
years of professional experience
1
1
Certification
Work History
District Manager
UBreakiFix
08.2022 - Current
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Reduced downtime for clients by diagnosing and resolving hardware and software issues promptly.
- Increased company revenue with upselling of additional services and products during repair consultations.
- Provided remote technical support for customers, resolving issues without the need for in-person visits.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Distribution Associate
Kohls Distribution Center
04.2022 - 08.2022
- Improved warehouse efficiency by implementing streamlined inventory management processes.
- Reduced order processing times through effective coordination with team members and cross-functional departments.
- Boosted customer satisfaction by ensuring timely and accurate order fulfillment and delivery.
- Enhanced distribution center safety by conducting regular inspections, identifying hazards, and implementing corrective actions.
Pallet Picker
Lowes Distribution Center
10.2021 - 04.2022
- Enhanced workplace safety with thorough equipment inspections and adherence to established protocols.
- Contributed to warehouse cost savings by minimizing product damage through careful handling and proper storage practices.
- Operated various types of material handling equipment safely and efficiently, including forklifts, pallet jacks, and hand trucks.
- Proactively communicated with supervisors regarding any discrepancies or issues encountered during the picking process.
- Kept work areas neat, clean and free from debris.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Education
No Degree - Computer Science
Owens Community College
Perrysburg, OHHigh School Diploma -
Riverdale Local Schools K-12
Mount Blanchard05.2021
Skills
- System Design
- Consulting
- Contract Management
- Business Development
- Leadership Development
- Leadership skills
- Client Relationship Building
- Decision-Making
- Staff Management
- Customer Service
- Team Leadership
- Employee Scheduling
- Hardware and software installation
- Hardware troubleshooting
- Hardware Installation
- Mobile Device Repair
- System Upgrades
- Software Installation
- Technical Support
Certification
Asurion repair certified
Samsung repair certified
Apple and google repair certified
Timeline
District Manager
UBreakiFix
08.2022 - Current
Distribution Associate
Kohls Distribution Center
04.2022 - 08.2022
Pallet Picker
Lowes Distribution Center
10.2021 - 04.2022
No Degree - Computer Science
Owens Community College
High School Diploma -
Riverdale Local Schools K-12