Michael Houston
East Providence,USA
Summary
Recognized for exceptional reliability and consistency, which was a key factor in my promotion from QC Technician to Quality Manager within 8 years.
• Consistently exceeded personal quality inspection quotas while simultaneously supporting new hires, reducing their ramp-up time through patient mentorship.
• Served as the go-to resource for complex quality issues due to a reliable and thorough approach to problem-solving, preventing incorrect labels, under weight product , possible contamination etc from reaching the customer.
• Played a key role in achieving ISO 9001 standard satisfaction by reliably preparing and organizing documentation and training colleagues on new compliance standards.
Overview
21
21
years of professional experience
Work History
Quality Assurance Manager
Bake Fresh/Dianas Bakery
Westerly, RI/Agawam, MA
06.2022 - 03.2025
- Oversaw and implemented comprehensive quality control programs to ensure adherence to food safety regulations, industry standards, and company specifications.
- Managed a team of quality inspectors, conducting routine product inspections, monitoring production processes, and addressing quality issues.
- Developed and maintained detailed quality control documentation, including standard operating procedures (SOPs), quality plans, and inspection checklists.
- Collaborated with production teams to optimize manufacturing processes, reduce waste, and improve product quality.
- Investigated and resolved customer complaints related to product quality, ensuring timely and effective corrective actions.
- Conducted regular internal audits to assess compliance with quality standards and identify areas for improvement.
- Implemented continuous improvement initiatives to enhance product quality, reduce costs, and increase customer satisfaction.
- Maintained strong relationships with regulatory agencies such as the FDA and USDA to ensure compliance with all applicable food safety regulations.
Quality Assurance Technician
Nordson
Norwich, CT
10.2021 - 05.2022
- Ensured production met quality standards by measuring parts using calipers, ring gauges, dial bore gauges, pin gauges, and scopes.
- Performed tests, generated non-conforming reports, and communicated with all departments to maintain quality standards.
Quality Control Inspector
Hitachi Cable of America
Ashaway, RI
08.2017 - 04.2020
- Performed daily final, inline, incoming, and first article inspections.
- Utilized calipers, vision scopes, smart scopes, and ring gauges.
- Conducted destructive testing, including bursting and tinseling.
- Maintained inspection records, met customer expectations, and addressed complaints.
Assistant Manager
Cricket Wireless Authorized Dealer
Waterbury, CT
05.2016 - 07.2017
Filler
Sheffield Pharmaceuticals
New London, CT
10.2015 - 02.2016
Gun Assembler
Smith & Wesson
10.2011 - 01.2013
Mailroom Clerk
New London Day Inc
New London, CT
05.2006 - 07.2009
Shelter Worker
New London Day Inc
New London, CT
11.2006 - 03.2007
Landscaper
New London Country Club
New London, CT
04.2004 - 09.2005
Education
High School Diploma or GED - undefined
Ridley Lowell Technical Institute
Skills
- Quality Control: Inspection, Auditing, Corrective Actions, Process Improvement
- Quality Management Systems: ISO 9001, SQF, HACCP, GMP, and FDA
- Measurement Tools: Calipers, Ring Gauges, Bore Gauges, Pin Gauges, Scopes
- Software: Microsoft Excel (5 years), Microsoft Word (5 years) Power Point
- Other: Cleanroom (3 years)
- Problem-solving: Analytical skills
Timeline
Quality Assurance Manager
Bake Fresh/Dianas Bakery
06.2022 - 03.2025
Quality Assurance Technician
Nordson
10.2021 - 05.2022
Quality Control Inspector
Hitachi Cable of America
08.2017 - 04.2020
Assistant Manager
Cricket Wireless Authorized Dealer
05.2016 - 07.2017
Filler
Sheffield Pharmaceuticals
10.2015 - 02.2016
Gun Assembler
Smith & Wesson
10.2011 - 01.2013
Shelter Worker
New London Day Inc
11.2006 - 03.2007
Mailroom Clerk
New London Day Inc
05.2006 - 07.2009
Landscaper
New London Country Club
04.2004 - 09.2005
High School Diploma or GED - undefined
Ridley Lowell Technical Institute