Summary
Overview
Work History
Education
Skills
Timeline
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Michael Howard

Maricopa,AZ

Summary

Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems.

Comfortable working independently or as part of team. Team Leader experienced in directing activities in a variety of settings.

Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.

Overview

20
20
years of professional experience

Work History

Independent Business Consultant

Self-employeed
Phoenix, AZ
06.2021 - Current
  • Developed complete business plans and operational strategies for new and existing business.
  • Devised strategies to improve organization efficiency and optimize group management.
  • Provided personalized business consulting and overhauled services to strengthen client success.

Account Manager

Beacon Group
Phoenix, AZ
06.2021 - 06.2022
  • Supervised over 1,000,000sqft of government office space and a staff of over 100 employees.
  • Managed and scheduled contract workers who completed building maintenance and upgrades.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Promoted positive company and employee relationships through proactive attention to concerns.
  • Administered property-related budgets, reviewed invoices and tracked costs.

Political Advisor/Event Coordinator

Apexcells
Newport Beach, CA
03.2015 - 02.2020
  • Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
  • Planned, developed and implemented strategies to convey information with key decision makers.
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.
  • Selected and ordered décor and event materials.
  • Supervised onsite team of caterers, audio-visual technicians, and facility management team.

Building Supervisor

University Of California, Irvine
Irvine, CA
10.2010 - 12.2018
  • Inspected grounds, equipment and overall building to uphold safe and aesthetically pleasing standard.
  • Supervised 20 employees and scheduled shifts.
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Rolled out improved training programs for maintenance employees.

Customer Service Engagement Ambassador

St Regis Hotel
Dana Point, CA
05.2011 - 08.2016
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Supervised employees and assessed performances to determine training needs and define accurate plans
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

No Degree - Facilities Planning And Management

University of California Irvine
Irvine, CA

Associate of Arts - Journalism

College of The Desert
Palm Desert, CA
05.2021

Skills

  • Teambuilding
  • Analytical and Critical Thinking
  • Decision Making
  • Problem-Solving
  • Business planning

Timeline

Independent Business Consultant

Self-employeed
06.2021 - Current

Account Manager

Beacon Group
06.2021 - 06.2022

Political Advisor/Event Coordinator

Apexcells
03.2015 - 02.2020

Customer Service Engagement Ambassador

St Regis Hotel
05.2011 - 08.2016

Building Supervisor

University Of California, Irvine
10.2010 - 12.2018

No Degree - Facilities Planning And Management

University of California Irvine

Associate of Arts - Journalism

College of The Desert

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Michael Howard