Michael Howard
Abingdon,VA
Summary
Dynamic professional with a proven track record in customer service and teamwork, demonstrated at GNC and other positions. Excelled in managing financial transactions and customer relations, enhancing repeat business through exceptional service. Skilled in time management and problem-solving, ensuring high customer satisfaction and efficient operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
GNC
08.2022 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cashier
Abingdon Cinemall
06.2022 - 11.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Closer
The Olde Farm
06.2021 - 11.2021
- Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
Education
High School Diploma -
Abingdon High School
Abingdon, VA05-2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Stocking and receiving
- Reliable and punctual
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Certified personal trainer (CPT) - National Academy of Sports Medicine (NASM).
Timeline
Sales Associate
GNC
08.2022 - 02.2024
Cashier
Abingdon Cinemall
06.2022 - 11.2022
Closer
The Olde Farm
06.2021 - 11.2021
High School Diploma -
Abingdon High School
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