Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAEL HOWARD

Chelsea

Summary

Experienced in multi-unit operations with a strong focus on analyzing profit and loss statements and other business metrics to establish goals and monitor systems. Consistently striving to enhance return on investments through the creation of action plans. Track record of success in talent assessment and development, fostering high-performing teams that consistently deliver exceptional results. Passionate about training and developing direct reports, dedicated to helping them unlock their full potential.

Overview

29
29
years of professional experience

Work History

General Manager

Taco Bell
03.2021 - Current
  • Managed budgets, employee reviews and helping RL's follow systems.
  • Monitored financial performance and controlled expenses to provide financial stability.
  • Motivate RL's to be the best version of themselves.
  • Build winning teams by clearly defining roles, set clear standards and expectations, encouraging open communications within teams, implement ongoing training, recognize and reward teamwork, hard work and winning behaviors

Restaurant Leader

Taco Bell
03.2020 - 03.2021
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

General Manager

Whataburger
03.2018 - 03.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with customers to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

District Manager

Steak N Shake
08.2016 - 03.2018
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Franchise closed down.


District Manager

Steak n Shake
01.2011 - 07.2016
  • Charged with business development and growth
  • Drive excellence in day-to-day operations in all seven company restaurants
  • Train, motivate, coach, and support General Managers, Assistant Managers and restaurant teams
  • Evaluate systems and implement operational improvements
  • Aggressively develop and maintain staffing
  • Create a culture that ensures the highest level of employee happiness and loyalty
  • Managed the company's Corrigo Maintenance Work Order program
  • Managed the districts controllable expenses
  • Used internal systems, resources and tools to develop talent
  • Collaborated with managers on individual development plans to mentor and develop a team of high performers
  • Monitored and managed the company's management and employee staffing levels
  • Coordinated 6 of the company's 7 restaurant with annual sales over 2.5 million and also staffing of 150-175 team members per unit
  • Encouraged outstanding business results by focusing on behaviors and systems
  • Monitored the store's appearance to ensure company and brand standard

General Manager

McAlister's Deli
10.2000 - 10.2010
  • Responsible for a team of three-four assistant managers and a team up to a hundred employees
  • Deploy hands on skills in business operations, inventory tracking, payroll, and cost control
  • Responsible for hiring, training, terminations and promotions
  • Opened over 20 restaurants as a trainer
  • Ran the training program and trained over 30 managers in my role as Training Manager
  • Developed 8 Assistant Managers into General Managers
  • Met or exceeded all profit and loss statement metrics
  • Maintained store's appearance to meet company and brand standards
  • Had one of the lowest turnover in the company
  • Became the youngest General Manager in the company when first promoted
  • Maintained sales of over 2.5 million in each unit I ran
  • Explain goals, policies, or procedures to staff members

Grill Cook

Cracker Barrel
05.1996 - 10.2000
  • I was given an opportunity with Cracker Barrel as a dishwasher
  • After several months I was given a chance to become a grill cook and never looked back
  • Became a Par 4 Grill Cook, Prep Cook, Back-Up Cook and worked as cashier and host in gift shop
  • Trained all new grill cooks
  • Trained all new dishwashers

Education

High School Diploma -

Eutaw High School
Eutaw, AL
05.1996

Skills

  • Team Building
  • Motivation
  • Staff development
  • Inventory management
  • Financial analysis
  • Inventory
  • Staff recruitment
  • Cost Containment
  • Time Management
  • System's Evaluation
  • Revenue Growth
  • Conflict resolution
  • Problem resolution

Timeline

General Manager

Taco Bell
03.2021 - Current

Restaurant Leader

Taco Bell
03.2020 - 03.2021

General Manager

Whataburger
03.2018 - 03.2020

District Manager

Steak N Shake
08.2016 - 03.2018

District Manager

Steak n Shake
01.2011 - 07.2016

General Manager

McAlister's Deli
10.2000 - 10.2010

Grill Cook

Cracker Barrel
05.1996 - 10.2000

High School Diploma -

Eutaw High School

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MICHAEL HOWARD