Michael Howard
Morehead,KY
Summary
Dynamic Parts Manager with a proven track record at Tim Short Chrysler Dodge Jeep Ram Of Morehead, enhancing inventory management and customer satisfaction. Skilled in vendor relations and inventory auditing, I excel in fast-paced environments, consistently achieving operational improvements while fostering strong customer relationships. Committed to excellence and efficiency in all aspects of service.
Overview
13
13
years of professional experience
Work History
Parts Manager
Tim Short Chrysler Dodge Jeep Ram Of Morehead
08.2023 - 06.2025
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Service Advisor
Fred Anderson Toyota
07.2022 - 07.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Parts Specialist
Toyota of New Bern
09.2019 - 06.2022
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
E-5
United States Marine Corps
01.2012 - 09.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelors in Business Administration - Business Administration
University of Phoenix
Tempe, AZ05-2026
High School Diploma -
Morgan County High
West Liberty, KY05-2002
Skills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Vendor relations
- Inventory auditing
- Forklift operation
- Goal setting
- Coordinating paperwork
- Supply chain coordination
- Purchasing oversight
- Operations management
- Performance improvement
Timeline
Parts Manager
Tim Short Chrysler Dodge Jeep Ram Of Morehead
08.2023 - 06.2025
Service Advisor
Fred Anderson Toyota
07.2022 - 07.2023
Parts Specialist
Toyota of New Bern
09.2019 - 06.2022
E-5
United States Marine Corps
01.2012 - 09.2019
Bachelors in Business Administration - Business Administration
University of Phoenix
High School Diploma -
Morgan County High
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