Michael Howland

• Director of Business Development (10/21 - 1/24)
• Sourced, engaged and closed 15 M&A transactions delivering over $6m in Ebitda over 24 month period while maintaining 100% LOI to close rate.
• Regional Director of Operations (9/19 - 10/21)
• Managed portfolio of 15+ locations across 5 states in day-to-day operations for more than 250 Doctors and employees.
• Successfully turned around multiple under-performing acquisitions and grew Ebitda positive to QoE.
• Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
• Supported team leaders thru Covid-19 regulatory shifts and mandates that severely impacted everyday scheduling, service and medical practice protocols.
• Facilitated meetings with key stakeholders to discuss progress towards objectives.
• Ensured compliance with applicable laws, regulations, industry standards.

• Multi-unit management of 15+ locations and 200+ teams in day-to-day operations including Team Building, Developing staff members, HR, Loss Prevention and root-cause analysis for financials performance.
• Introduced performance reviews and competency-based development plans for leaders and staff to improve stability and reduce turnover - portfolio hourly turnover reduced by more than 50% in 24 months in addition to numerous internal promotes to leadership/management roles.
• Participated in Talent Assessment round tables to conduct interviews and assessments for Managers to create tangible and objective pathways for growth and development.

• Multi-unit management of up to 30 locations and 300+ Doctors and team members across up to 4 states in day-to-day operations.
• Developed and implemented strategies to improve operational efficiency across the region.
• Managed regional staff, including hiring, training, performance reviews and disciplinary actions.
• Portfolio delivered double-digit growth for five consecutive years while growing profits thru turnover reduction and implementation of multiple efficiency focused programs and initiatives.
• Developed 3 Practice Managers who were promoted to Regional Directors for the organization.

- Led remote portfolio of 19+ locations and 200+ partners across Louisiana, Mississippi and East Texas as we all collectively "Poured our Heart into it".

- Introduced Servant Leadership and began a journey focused on delivering the "Starbucks Experience" for Leaders and their partners who were missing the core purpose of Starbucks in their careers. Star Skills, MUG program, Green Apron books, Coffee Master program, Mission Statement disconnects all created a void in their engagement. These efforts resulted in rolling twelve month turnover reduced from 113% to below 40% in less than 2 years and 4 internal promotes to management roles including 1 District Manager.

- Qasa/Ecosure audit scores led the Southeast Region at 93.7% in 2009.

- Portfolio delivered 19% YoY growth for 2009 and went from 3 UPA (under-performing assets) to zero.

- Awarded District Manager of the Year for Southeast Region for 2008 and 2009.

• Recruit, hire, train and mentor 15+ team members in day-to-day operations including HR, Inventory Management, Loss Prevention, Associate Engagement and Achieving Sales budgets and targets.
• Maintained hourly turnover below 30% while developing multiple Shift Supervisors to Store Manager positions across the Houston Region.
• Averaged QASA/Ecosure audit scores of 97.3% over 3 year period.
• Assisted District Manager and Regional Director in the successful opening of numerous locations across Houston area.
• Relocated as Store Manager in 2004 to Harlingen, Tx and assisted in the opening of 3 new locations in less than 2 years.
• Relocated to Corpus Christi, Tx and assisted in the opening of multiple locations while assigned as the Store Manager of Staples/Doddridge location.
• Promoted to District Manager and relocated to Shreveport, La in 9/2007.

• Led team of 150+ store employees across multiple perimeter departments in day-to-day operations including vendor relations, food safety and sanitation, ordering/receiving, loss prevention and customer service throughout the store.
• Developed strategies to maximize sales and profitability with and through department managers to deliver sales goals.
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• Created weekly work schedules for store personnel.
• Assessed operational efficiency of the store's departments.