Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Hubbard

Tacoma,Washington

Summary

Seasoned Table Games Dealer with background in fast-paced casino environments. Known for maintaining game integrity, handling transactions with accuracy, and providing exceptional customer service. Strengths include leadership, deep knowledge of various table games rules and strategies, strong interpersonal skills, and ability to manage stress effectively. Have consistently enhanced gaming experience for patrons while adhering to all regulatory requirements.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Table Games Dealer

Emerald Queen Casino
Tacoma, Washington
08.2023 - Current
  • Explained rules, took bets and delivered payouts to facilitate movement of games.
  • Monitored patrons for signs of cheating or disruptive behavior.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
  • Adhered to established policies and procedures while dealing at tables.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Dealt table games such as Blackjack, Baccarat, and Roulette professionally and accurately.
  • Fostered an entertaining environment by engaging guests in conversation.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Maintained a positive attitude and professional demeanor during shifts.

Table Games Dual Rate Dealer/Table Games Floor Supervisor

Maverick Gaming
Lakewood, WA
01.2021 - 07.2023
  • Collected chips from players after each round was completed.
  • Announced winning hands clearly and accurately according to house rules.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Dealt assigned game in accordance with established policies, procedures, and state gaming regulations.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Adhered strictly to company guidelines regarding dress code, attendance policy, breaks.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Educated new dealers on proper handling of money transactions and casino procedures.
  • Kept tables clean by clearing away empty glasses and ashtrays as needed.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.
  • Inspected cards, dice, and other equipment used in table games prior to use.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Table Games Dealer

Nisqually Red Wind Casino
Olympia, WA
06.2015 - 12.2020
  • Explained rules, took bets and delivered payouts to facilitate movement of games.
  • Monitored patrons for signs of cheating or disruptive behavior.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Cashed in chips for players who wished to leave the table game area.
  • Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
  • Adhered to established policies and procedures while dealing at tables.
  • Collected losing bets and paid out winnings promptly and accurately.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Dealt table games such as Blackjack, Baccarat, and Roulette professionally and accurately.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.
  • Promoted special events within the casino's table games area.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Fostered an entertaining environment by engaging guests in conversation.
  • Assisted new players with understanding game rules and procedures.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Maintained a positive attitude and professional demeanor during shifts.
  • Answered questions from patrons regarding house rules or gaming regulations.

Sterile Processing Technician

Saint Joseph Medical Center
Tacoma, Washington
06.2014 - 05.2015
  • Trained personnel on proper use of sterile processing equipment as needed.
  • Maintained accurate records of all sterilized items, including item number, date, time, type of sterilizer used, and operator initials.
  • Inspected and tested instruments after cleaning to ensure all particles were removed prior to sterilization.
  • Performed decontamination of medical instruments and equipment to prepare for sterilization.
  • Ensured compliance with safety guidelines in accordance with OSHA regulations.
  • Verified that all documents were completed accurately before releasing items from the sterile processing area.
  • Reported any malfunctions or discrepancies in equipment to management immediately.
  • Monitored inventory levels of supplies in order to maintain adequate stock at all times.

Manager

Jack in the Box
Tacoma, Washington
07.2008 - 06.2014
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted performance reviews for team members.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Directed recruitment, hiring, and training of new staff members.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Monitored staff performance and addressed issues.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Trained employees on additional job positions to maintain coverage of roles.

Education

GED -

Clover Park Technical College
Lakewood, WA
10-2005

Some College (No Degree) - Sterile Processing

Clover Park Technical College
Lakewood, WA

Some College (No Degree) - Management

Cousera
Mountain View, CA

Skills

  • Customer service
  • Leadership
  • Conflict resolution
  • Game rules
  • Cash handling
  • Regulatory compliance
  • Table management
  • Team training
  • Customer service management
  • Table games dealing
  • Game rules compliance
  • Customer engagement
  • Employee training
  • Table maintenance
  • Communication skills
  • Problem solving
  • Positive demeanor
  • Guest relations
  • Casino regulations
  • Time management abilities
  • Multitasking Abilities
  • Team building

Certification

  • Class III Gaming License

Timeline

Table Games Dealer

Emerald Queen Casino
08.2023 - Current

Table Games Dual Rate Dealer/Table Games Floor Supervisor

Maverick Gaming
01.2021 - 07.2023

Table Games Dealer

Nisqually Red Wind Casino
06.2015 - 12.2020

Sterile Processing Technician

Saint Joseph Medical Center
06.2014 - 05.2015

Manager

Jack in the Box
07.2008 - 06.2014

GED -

Clover Park Technical College

Some College (No Degree) - Sterile Processing

Clover Park Technical College

Some College (No Degree) - Management

Cousera

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