Michael Hudson
Jonesborough ,TN
Summary
Dynamic Service Coordinator with a proven track record at the State of Tennessee, excelling in client advocacy and relationship building. Expert in accurate recordkeeping and time management. I enhance operational efficiency and foster lasting client satisfaction through effective communication and team collaboration. Committed to delivering exceptional service and support.
Overview
18
18
years of professional experience
Work History
Service Coordinator
State of Tennessee
09.2023 - Current
- Coordinated service requests, ensuring timely response and resolution.
- Assisted in scheduling appointments and managing calendars for service personnel.
- Communicated effectively with clients to gather requirements and provide updates.
- Supported tracking of service metrics to enhance operational efficiency.
- Maintained accurate records of client interactions and service activities.
- Collaborated with team members to streamline workflow processes and improve service delivery.
- Responded promptly to inquiries, fostering life-long client relationships and satisfaction.
- Contributed to training materials for new staff on service coordination best practices.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
Head Start Teacher
Upper East Tennessee Human Development Agency
01.2023 - 09.2025
- Developed and implemented age-appropriate lesson plans to enhance children's learning experiences.
- Facilitated daily activities that promote social-emotional development in diverse classroom settings.
- Collaborated with families to support children's educational growth and address individual needs.
- Assessed student progress regularly, adapting instructional methods to ensure effective learning outcomes.
- Managed classroom environment, fostering a safe and engaging space for all learners.
- Trained and mentored new teaching staff on best practices in early childhood education.
- Coordinated with multidisciplinary teams to address developmental concerns and create intervention strategies.
- Participated in ongoing professional development to stay up-to-date on best practices in early childhood education.
Park Aide Customer Service
California State Parks
06.2008 - 09.2018
- Welcomed and assessed needs of customers as primary contact.
- Enhanced customer experience through effective product promotion.
- Cultivated strong, lasting client relationships.
- Assisted in wildlife conservation efforts through habitat restoration initiatives.
- Educated visitors on park regulations and environmental stewardship practices.
- Collaborated with team members to implement effective visitor engagement programs.
- Managed large volumes of cash, credit card transactions, and checks.
- Finalized register transactions and documented accountability at shift's end.
- Supported emergency response efforts by effectively communicating critical information to relevant personnel.
Education
Bachelor of Arts - Early Childhood Education
National University
La Jolla, CA03.2018
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Team leadership
- Resource utilization
- Ongoing client support
- MS office expertise
- Detail orientation
- Time management
- Active listening
- Multitasking Abilities
- Organizational skills
- Relationship building
- Analytical thinking
- Interpersonal communication
- Coachable
- Empathetic
Timeline
Service Coordinator
State of Tennessee
09.2023 - Current
Head Start Teacher
Upper East Tennessee Human Development Agency
01.2023 - 09.2025
Park Aide Customer Service
California State Parks
06.2008 - 09.2018
Bachelor of Arts - Early Childhood Education
National University