Michael Huerta
Summary
Experience working in a fast-paced environment and delivering quality customer service with an incredible drive to work as a team player. I have experience managing teams and planning for regular and special occasion inventory levels seeking an entry-level position where my education skills can be utilized.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Document Scanner
Datamation
09.2024 - Current
- Analyzed documents to produce appropriate shades and best resolution in scanned reproductions.
- Contributed to the development of standardized operating procedures for the document scanning department.
- Maintained an organized workspace, ensuring easy access to necessary equipment and materials.
- Collaborated with team members to ensure timely completion of all assigned tasks.
- Enhanced accuracy of scanned documents through meticulous quality control checks.
- Exceeded daily quotas consistently by adopting efficient workflows and multitasking capabilities.
- Checked output images for proper sizing, resolution, and proportion requirements to meet quality standards.
Retail Sales Representative
AT&T
12.2023 - Current
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased store revenue by consistently meeting and exceeding sales targets through effective upselling techniques.
- Developed strong rapport with customers, resulting in repeat business and positive word-of-mouth referrals.
- Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Assisted customers in navigating the store layout, efficiently locating desired products for prompt purchasing decisions.
- Resolved customer complaints with professionalism and empathy, ensuring timely resolutions that upheld brand reputation.
- Managed cash register transactions accurately, keeping track of sales records and maintaining financial integrity.
- Trained new employees on company policies, sales techniques, and product information for seamless staff integration.
- Participated in regular inventory audits to maintain accurate stock levels and prevent merchandising discrepancies.
- Adapted selling approach based on individual customer needs for a tailored shopping experience that encouraged loyalty.
Freelancer
Instawork
08.2023 - 12.2023
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Optimized project efficiency by creating and implementing effective task management strategies.
- Increased revenue through successful marketing campaigns for various clients.
- Strengthened client relationships with consistent communication and timely project updates.
Housekeeper
FFC East Lakeview
07.2023 - 09.2023
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Brand Ambassador
Discover CBD
05.2022 - 07.2023
- Ensuring cleanliness in the store by routinely completing chores to maintain a neat and organized environment
- Conducting daily inventory counts to track stock levels accurately and ensure product availability
- Restocking products to ensure a well-stocked and visually appealing store for customers
- Assisting clients by providing knowledgeable guidance on product selection and educating them on how to use the products effectively
- Taking the initiative to educate clients about hemp products, dispelling any false information or misconceptions they may have
- Handling cash transactions with accuracy and professionalism
- Collaborating with managers to develop and implement new strategies to attract more clients and enhance overall business growth.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
Baker
Molly's Cupcakes
11.2021 - 04.2022
- Ensure sanitation of the baking area daily
- Inventory Counts
- Assisted with implementation of loss prevention strategies
- Research and correct order discrepancies
- Order additional merchandise based on needs
- Run bakery good production schedule and supervised daily product orders
- Monitored ovens during the baking process
- Prepared ingredients to deliver goods to up to 300 customers a day
- Ensure quality check of products.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Dispatch
Lou Malnati's
08.2017 - 10.2021
- Making routes for drivers to ensure orders are on time
- Collaborate with staff and ensure they take care of necessary side works
- Assist staff with any work or complications they have during the shift
- Assist customers with quality product delivery
- Answer customer calls
- Ensure all technical equipment is returned to the management staff.
Head Buser
Connie's Pizza
09.2015 - 08.2017
- Host stand up meetings before shifts
- Assigned work to each busier before shift began
- Ensure accuracy of all food items before delivering them to guests
- Maintain communication between hosts, bartenders, and servers to maintain a positive dining experience
- Perform an array of busser duties in a 60 table dining establishment
- Serve entrees
- Ensure quality customer service.
Education
Associates of Business Administrations -
Harold Washington
12.2022
Skills
- Inventory Management
- Reporting Analysis
- High Sales Profile
- Detail Oriented
- High Level Customer Service
- Efficient Multi-Tasker
- Goal-Oriented
- Stem-Related works
- Microsoft Word
- Microsoft Excel
- PowerPoint
- POS
- Money Handling
- Loss Prevention
- Display Setup
- Order Processing
- Customer Service
- Regulatory Compliance
- Customer Needs Assessment
- Sales trends
- POS system operations
- Cash Handling
- Product Knowledge
- Workflow coordination
- Document organization
- Scanner maintenance
- Data accuracy
- Standard operating procedures
- Quality assurance
Certification
Olive Harvey and Project Evolve - Dispensary Basic Operations - 7/2021
Volunteer Experience
- Brighton Park Neighborhood Council - Help with group projects to benefit the community
- Help run job and health fairs for people of the community
- Help clean areas of the neighborhood
- Help staff members at the office and run errands for them.
Contact
Chicago, IL 60632
Awards
- Certified to lead transferring student seminars at Harold Washington College
- Connie's Pizza Employee of the month
- Lou Malnati's Rock star of the month for excellent customer Service.
Affiliations
- Brighton Park Neighborhood Council Youth Volunteer
Timeline
Document Scanner
Datamation
09.2024 - Current
Retail Sales Representative
AT&T
12.2023 - Current
Freelancer
Instawork
08.2023 - 12.2023
Housekeeper
FFC East Lakeview
07.2023 - 09.2023
Brand Ambassador
Discover CBD
05.2022 - 07.2023
Baker
Molly's Cupcakes
11.2021 - 04.2022
Dispatch
Lou Malnati's
08.2017 - 10.2021
Head Buser
Connie's Pizza
09.2015 - 08.2017
Associates of Business Administrations -
Harold Washington
Similar Profiles
Ryan HernandezRyan Hernandez
Data Indexer at DatamationData Indexer at Datamation
Saranya ShuklaSaranya Shukla
Business Development Manager at Qatar Datamation Systems (QDS)Business Development Manager at Qatar Datamation Systems (QDS)
Ivette PujadasIvette Pujadas
Finance Administrator/Product Support at Datamation Systems IncFinance Administrator/Product Support at Datamation Systems Inc
Lucie LanhausováLucie Lanhausová
Document Scanner and Document Sorting Clerk at Accenture Chodov Office and Accenture Prague Cyber Fusion CenterDocument Scanner and Document Sorting Clerk at Accenture Chodov Office and Accenture Prague Cyber Fusion Center
Audrie MageeAudrie Magee
Document Scanner at Bronco MotorsDocument Scanner at Bronco Motors