Michael Huerta
Summary
Experience working in a fast-paced environment and delivering quality customer service with an incredible drive to work as a team player. I have experience managing teams and planning for regular and special occasion inventory levels seeking an entry-level position where my education skills can be utilized.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Document Scanner
Datamation
8420 Madison St, Burr Ridge, IL,60527
09.2024 - Current
- Analyzed documents to produce appropriate shades and best resolution in scanned reproductions.
- Contributed to the development of standardized operating procedures for the document scanning department.
- Maintained an organized workspace, ensuring easy access to necessary equipment and materials.
- Collaborated with team members to ensure timely completion of all assigned tasks.
- Enhanced accuracy of scanned documents through meticulous quality control checks.
- Exceeded daily quotas consistently by adopting efficient workflows and multitasking capabilities.
- Checked output images for proper sizing, resolution, and proportion requirements to meet quality standards.
Retail Sales Representative
AT&T
3100 S Halsted St, Chicago, IL, 60608
12.2023 - Current
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased store revenue by consistently meeting and exceeding sales targets through effective upselling techniques.
- Developed strong rapport with customers, resulting in repeat business and positive word-of-mouth referrals.
- Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Assisted customers in navigating the store layout, efficiently locating desired products for prompt purchasing decisions.
- Resolved customer complaints with professionalism and empathy, ensuring timely resolutions that upheld brand reputation.
- Managed cash register transactions accurately, keeping track of sales records and maintaining financial integrity.
- Trained new employees on company policies, sales techniques, and product information for seamless staff integration.
- Participated in regular inventory audits to maintain accurate stock levels and prevent merchandising discrepancies.
- Adapted selling approach based on individual customer needs for a tailored shopping experience that encouraged loyalty.
Freelancer
Instawork
Chicago, IL
08.2023 - 12.2023
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Optimized project efficiency by creating and implementing effective task management strategies.
- Increased revenue through successful marketing campaigns for various clients.
- Strengthened client relationships with consistent communication and timely project updates.
Housekeeper
FFC East Lakeview
939 W North Ave, Chicago, IL, 60642
07.2023 - 09.2023
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Brand Ambassador
Discover CBD
05.2022 - 07.2023
- Ensuring cleanliness in the store by routinely completing chores to maintain a neat and organized environment
- Conducting daily inventory counts to track stock levels accurately and ensure product availability
- Restocking products to ensure a well-stocked and visually appealing store for customers
- Assisting clients by providing knowledgeable guidance on product selection and educating them on how to use the products effectively
- Taking the initiative to educate clients about hemp products, dispelling any false information or misconceptions they may have
- Handling cash transactions with accuracy and professionalism
- Collaborating with managers to develop and implement new strategies to attract more clients and enhance overall business growth.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
Baker
Molly's Cupcakes
11.2021 - 04.2022
- Ensure sanitation of the baking area daily
- Inventory Counts
- Assisted with implementation of loss prevention strategies
- Research and correct order discrepancies
- Order additional merchandise based on needs
- Run bakery good production schedule and supervised daily product orders
- Monitored ovens during the baking process
- Prepared ingredients to deliver goods to up to 300 customers a day
- Ensure quality check of products.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Dispatch
Lou Malnati's
08.2017 - 10.2021
- Making routes for drivers to ensure orders are on time
- Collaborate with staff and ensure they take care of necessary side works
- Assist staff with any work or complications they have during the shift
- Assist customers with quality product delivery
- Answer customer calls
- Ensure all technical equipment is returned to the management staff.
Head Buser
Connie's Pizza
09.2015 - 08.2017
- Host stand up meetings before shifts
- Assigned work to each busier before shift began
- Ensure accuracy of all food items before delivering them to guests
- Maintain communication between hosts, bartenders, and servers to maintain a positive dining experience
- Perform an array of busser duties in a 60 table dining establishment
- Serve entrees
- Ensure quality customer service.
Education
Associates of Business Administrations -
Harold Washington
12.2022
Skills
- Inventory Management
- Reporting Analysis
- High Sales Profile
- Detail Oriented
- High Level Customer Service
- Efficient Multi-Tasker
- Goal-Oriented
- Stem-Related works
- Microsoft Word
- Microsoft Excel
- PowerPoint
- POS
- Money Handling
- Loss Prevention
- Display Setup
- Order Processing
- Customer Service
- Regulatory Compliance
- Customer Needs Assessment
- Sales trends
- POS system operations
- Cash Handling
- Product Knowledge
- Workflow coordination
- Document organization
- Scanner maintenance
- Data accuracy
- Standard operating procedures
- Quality assurance
Certification
Olive Harvey and Project Evolve - Dispensary Basic Operations - 7/2021
Volunteer Experience
- Brighton Park Neighborhood Council - Help with group projects to benefit the community
- Help run job and health fairs for people of the community
- Help clean areas of the neighborhood
- Help staff members at the office and run errands for them.
Contact
Chicago, IL 60632
Awards
- Certified to lead transferring student seminars at Harold Washington College
- Connie's Pizza Employee of the month
- Lou Malnati's Rock star of the month for excellent customer Service.
Affiliations
- Brighton Park Neighborhood Council Youth Volunteer
Timeline
Document Scanner
Datamation
09.2024 - Current
Retail Sales Representative
AT&T
12.2023 - Current
Freelancer
Instawork
08.2023 - 12.2023
Housekeeper
FFC East Lakeview
07.2023 - 09.2023
Brand Ambassador
Discover CBD
05.2022 - 07.2023
Baker
Molly's Cupcakes
11.2021 - 04.2022
Dispatch
Lou Malnati's
08.2017 - 10.2021
Head Buser
Connie's Pizza
09.2015 - 08.2017
Associates of Business Administrations -
Harold Washington