Michael Hughes
Las Vegas,NV
Summary
High-performing Automotive Sales Manager with 20-year background meeting or exceeding customer acquisition and revenue growth targets by maximizing sales team potential through aggressive recruiting, objectives setting, coaching and performance monitoring strategies. Leverages new and used inventory control skills, excellent training and internet sales process success and deploys current technologies to achieve sales goals. Consistently engages with customers to build base of referrals and repeat business and creates annual forecasts and budgets through solid understanding of dealership operations, including all aspects of sales and finance.
Overview
14
14
years of professional experience
Work History
Rideshare Driver
Uber
06.2021 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service. Rating a 5 star with over 9,000 trips.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Adhered to all safety regulations and traffic laws while driving.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Inspected vehicles to confirm safe and fully-functioning working condition.
Automotive Sales Manager
Kissner Motors
08.2017 - 05.2021
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
- Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
- Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
- Liaised with vehicle sales representatives to review sales versus objectives, needs and growth opportunities and resolve customer complaints.
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Automotive Sales Consultant
Grand Junction Chrysler Dodge Jeep Ram
07.2009 - 08.2017
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Responded to customer enquiries via telephone and email.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
Education
High School Diploma -
Delta High School
Delta, CO05.1994
Skills
- Driver Relations
- Fluent in English
- Strong Working Relationships
- Automotive Sales Techniques
- Customer Experience
- Strategic Business Initiatives
- Employee Performance Evaluations
- Recruitment and Training
- Positive Customer Engagement
- Credit and Debt Card Processing
- Safety and Cleanliness Standards
- Closing Sales
Timeline
Rideshare Driver
Uber
06.2021 - Current
Automotive Sales Manager
Kissner Motors
08.2017 - 05.2021
Automotive Sales Consultant
Grand Junction Chrysler Dodge Jeep Ram
07.2009 - 08.2017
High School Diploma -
Delta High School