MICHAEL HUGHES
Gallatin,US
Summary
Knowledgeable Senior Operations Manager with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
8
8
years of professional experience
Work History
Senior Operations Manager
CEVA Logistics Inc.
Lebanon, TN
08.2023 - Current
- Collaborated with cross-functional teams to develop process improvements that increased productivity.
- Mitigated business risks by working closely with staff members and assessing performance.
- Maintained up-to-date knowledge of industry trends and best practices related to operations management.
- Drafted budgets, kept financial reports and presented results to supervisors.
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
- Implemented successful business strategies to increase revenue and target new markets.
- Ensured compliance with safety regulations and company policies and procedures.
- Designed and analyzed internal reporting systems and procedures for company.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Formed and sustained strategic relationships with clients.
- Provided guidance, support, and mentorship to junior team members.
- Maintained 20% gross margin on a quarterly bases.
- Established procedures for tracking inventory levels, ordering supplies, and managing warehouse space.
- Advised senior leadership on potential changes or modifications needed for current processes and procedures.
- Created reports on key performance indicators to track progress against objectives.
- Implemented cost reduction measures without compromising quality standards.
- Established short- and long-term company goals, policies and procedures, monitoring progress and results.
- Maintained regular engagement with key client contacts while influencing key stakeholders.
- Reviewed financial statements regularly to ensure budget targets are met.
- Delegated work to staff, setting priorities and goals.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Operations Manager
Ceva Logistics
Mt. Juliet, TN
09.2022 - 08.2023
- Manager of the picking department
- With improved employee evaluation processes, I was able to improve team performance
- Evaluated and processed shift reports in order to evaluate metrics like Aged and make proactive changes to future plans
- Improved productivity KPIs by leading trainings on procedures and safety practices
- Oversaw daily operations with a focus on key business metrics, continuous improvement initiatives, and a two-member management team with direct reports
- Planned and managed workflow to ensure that deadlines were met, priorities were identified, and policies and procedures were followed
- Set operational goals and work plans, as well as assigning tasks to subordinate supervisors.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Warehouse Manager
Fortis Solutions Group
Merced, CA
01.2022 - 06.2022
- Monitored inventory levels of products and materials in warehouses
- Collaborated with other departments to integrate logistics with business systems and processes
- Inspected physical conditions of warehouses, vehicle fleets, and equipment and ordered testing, maintenance, repairs and replacements
- Prepared and managed departmental budgets
- Maintained metrics, reports, process documentation, customer service logs, and training and safety records
- Established and monitored specific supply chain-based performance measurement systems
- Managed three team leaders across three different shifts.
Distribution Center Supervisor
Kohls Distribution Center
Patterson, CA
08.2019 - 01.2022
- Monitored daily and weekly key performance indicators to maintain on track status
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices
- Created and implemented strategies for improving operational efficiency and accuracy
- Encouraged and promoted ideas aligned to business needs and benefits
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvements
- Motivated and trained employees to maximize team productivity
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team member and management.
Shipping Supervisor
Saputo Dairy Foods
Gustine, CA
03.2018 - 08.2019
- Supervised shipping team of 32 employees
- Inspected loading operations to ensure efficiency and safety
- Managed shipping and receiving activities through the SAP warehouse management system
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue
- Certified yard goat trainer
- Kept all documentation and records accurate and up to date with the latest data to prevent errors in processing or delivery
- Handled day to day shipping and receiving, typically overseeing more than 80 carrier pick-ups per day
- Created and ran a Bright Idea Committee.
Distribution Center Supervisor
Grainger Distribution Center
Patterson, CA
02.2016 - 03.2018
- Closely monitored operations and performed regular safety audits to ensure staff adhered to administrative policies and compliance regulations
- Implemented different continuous improvements ideas to improve working conditions for all employees and fostered work environment that maximized employee morale and engagement
- Managed and ran a damage committee that measured success based on a Departs Per Million goal
- Managed and maintained employees work schedules
- Wrote and delivered compensation reviews
- Utilized SAP for a warehouse management system
- Built waves of work and systematically issued it out to team members within the department
- Created and maintained gap report spreadsheets utilizing excel
- Interviewed candidates for DCA positions throughout the warehouse.
Education
High School -
Argus High School
01.2012
Skills
- Conflict resolution
- Computer literate
- Deadline-orientated
- Team Management
- Relationship building
- Team building
- Organization
- Process Improvement
- SAP
- Excel
- Strategic Planning
- Budget Administration
- KPI Tracking
- Business Planning
- Operations Management
Timeline
Senior Operations Manager
CEVA Logistics Inc.
08.2023 - Current
Operations Manager
Ceva Logistics
09.2022 - 08.2023
Warehouse Manager
Fortis Solutions Group
01.2022 - 06.2022
Distribution Center Supervisor
Kohls Distribution Center
08.2019 - 01.2022
Shipping Supervisor
Saputo Dairy Foods
03.2018 - 08.2019
Distribution Center Supervisor
Grainger Distribution Center
02.2016 - 03.2018
High School -
Argus High School
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