Michael Hughes
Easley,SC
Summary
Driven OTR Tire Technician with a proven track record at Snider Fleet Solutions, enhancing customer satisfaction through efficient service and expert tire performance enhancements. Mastered tire repair and mounting, underpinned by a continuous learning mindset and exceptional time management capabilities. Excelled in utilizing OTR tire knowledge and safety procedures to significantly reduce service hazards.
Overview
12
12
years of professional experience
Work History
OTR Service Tire Technician
Snider Fleet Solutions
01.2016 - 09.2024
- Improved customer satisfaction by providing timely and efficient services on various OTR tires.
- Enhanced tire performance by conducting thorough inspections and identifying issues requiring repair or replacement.
- Participated in continuous training programs to stay abreast of industry trends and advancements in tire technology.
- Utilized specialized tools for safe handling of large OTR tires, reducing potential hazards during servicing tasks.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Delivered outstanding service, addressing client concerns promptly and professionally.
- Increased efficiency with meticulous organization of tools and equipment in the workspace.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
- Inspected and maintained equipment to limit operational disruptions.
- Ensured customer loyalty through exceptional service and expert advice on tire maintenance.
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
- Streamlined workflow, maintaining clean and organized work areas for optimal performance.
- Minimized downtime with proactive identification of potential issues during routine inspections.
- Provided comprehensive training to new technicians, ensuring consistent application of best practices across the team.
- Achieved high levels of customer trust, offering detailed explanations of maintenance procedures and recommendations.
- Facilitated positive work atmosphere, encouraging teamwork and open communication.
- Enhanced operational efficiency, regularly updating maintenance records and service logs.
- Increased return customer rates, meticulously adhering to safety standards during tire repairs.
- Ensured customer satisfaction by providing timely and accurate tire installations.
- Improved tire life for customers, applying accurate tire pressure adjustments.
- Increased service capacity, efficiently managing multiple service bays simultaneously.
Tire Technician
GCR Tires
04.2012 - 12.2015
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Collaborated with team members to complete complex repair jobs effectively and efficiently.
- Delivered outstanding service, addressing client concerns promptly and professionally.
- Maintained and managed tire and hardware inventory with regular stock assessments.
- Increased efficiency with meticulous organization of tools and equipment in the workspace.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
- Ensured customer loyalty through exceptional service and expert advice on tire maintenance.
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
- Promoted energy conservation by properly inflating tires according to manufacturer specifications.
- Demonstrated commitment to quality control, adhering strictly to company guidelines for tire installation procedures.
- Streamlined workflow, maintaining clean and organized work areas for optimal performance.
- Expanded technical knowledge by staying current on industry trends, technology advancements, and best practices.
- Verified vehicle safety by testing batteries, performing oil changes and inspecting fluid levels.
- Prioritized safety through proper disposal of hazardous materials and adherence to company protocols.
- Increased service capacity, efficiently managing multiple service bays simultaneously.
- Improved team efficiency, conducting thorough inspections to identify tire wear and damage.
- Secured repeat business, providing exceptional service and follow-up care.
- Ensured customer satisfaction by providing timely and accurate tire installations.
- Improved tire life for customers, applying accurate tire pressure adjustments.
- Collaborated with team members to streamline workflow and increase productivity.
- Boosted team morale and productivity, leading by example and assisting with training new technicians.
- Strengthened customer loyalty, resolving complaints and issues with empathy and professionalism.
- Achieved high levels of customer trust, offering detailed explanations of maintenance procedures and recommendations.
- Enhanced workshop organization, effectively managing tools and equipment.
- Facilitated positive work atmosphere, encouraging teamwork and open communication.
- Assisted team by keeping shop tidy, clean, and free of safety hazards.
- Identified problems and replaced worn tires on variety of vehicles.
- Repaired punctures by locating leaks, removing embedded objects, and patching holes.
- Utilized specialized tools and equipment to safely remove and install tires.
- Used shop machinery to balance tires and align vehicles for optimal performance.
- Tested tires for wear, balance and overall condition.
- Assisted customers with selecting correct brand, type and size of tire for vehicle.
- Educated customers about tire maintenance, repair and replacement.
- Evaluated tire tread depth and air pressure to verify proper tire inflation.
- Inflated tires to recommended pressure levels for tire and vehicle size.
- Replaced inner tubes and repaired side walls when warranted.
- Evaluated fluid levels, battery functioning, and vehicle leaks.
- Checked, installed and repaired rotors, pads, and drums.
- Road-tested vehicles to assess tire performance and identify additional issues.
Education
High School Diploma -
Pickens High School
Pickens, SC05.2011
Skills
- Stress Management Strategies
- Self-Motivation and Drive
- Time Management Capabilities
- Continuous learning mindset
- OTR Tire Knowledge
- Tire Repair Proficiency
- Tire Mounting Expertise
- Tire mounting
- Tire balancing
- Maintained multiple fleets
- TIA Certified
- Safety Procedures
- Mounting expertise
- Heavy Lifting
Timeline
OTR Service Tire Technician
Snider Fleet Solutions
01.2016 - 09.2024
Tire Technician
GCR Tires
04.2012 - 12.2015
High School Diploma -
Pickens High School