Summary
Overview
Work History
Education
Skills
Timeline
Awards
Generic

Michael Hughes

Haddon Heights

Summary

High-achieving and positive individual with proven success at HD Supply, excelling in customer relationship management and consultative selling. Delivered significant revenue growth by developing strategic account plans and leveraging Salesforce for effective lead management. Known for fostering strong partnerships and delivering tailored solutions that enhance client satisfaction and retention. Committed to exception customer service and exceeding goals.

Overview

12
12
years of professional experience

Work History

Field Account Manager

HD Supply
09.2023 - Current
  • Identified, pursued, and acquired profitable strategic account relationships with national and key customers; served as the first point of contact to generate interest and drive engagement.
  • Developed strategic account plans and market entry strategies to drive revenue growth, expand market share, and increase brand presence across new regions.
  • Managed high-value national contracts, renewals, and pricing structures to ensure alignment with customer expectations and company profitability.
  • Engaged with national and strategic customers via calls, virtual meetings, on-site visits, and industry events; consistently analyzed new business opportunities through market research.
  • Served as the primary point of contact for customers, addressing concerns promptly to foster loyalty and improve client satisfaction and retention.
  • Cultivated and expanded high-value relationships with key stakeholders, resulting in deeper partnerships and expanded service penetration.
  • Conducted regular business reviews, evaluating performance metrics, setting benchmarks, and aligning objectives with customer goals for continuous improvement.
  • Collaborated with cross-functional teams (sales, operations, logistics, and product teams) to deliver tailored solutions that met customer-specific requirements.
  • Developed strategic account leads, coordinated pre-proposal visitations, and led proposal preparation to win high-value bids.
  • Analyzed market trends and competitive activity to identify strategic growth opportunities and guide business development efforts.
  • Exceeded sales targets by leveraging territory management strategies and industry expertise to unlock untapped revenue streams.
  • Delivered high-impact product presentations tailored to client pain points, contributing to higher close rates and account wins.
  • Provided training and mentorship to junior account managers, supporting overall team development and strengthening sales performance.
  • Participated in industry conferences and trade events to stay on top of market trends and promote the company’s value proposition.

Business Development Representative

HD Supply
08.2013 - 09.2023
  • Managed and expanded the OMNIA Partners national contract, leveraging cooperative purchasing strategies to drive sales growth, increase public sector engagement, and deliver compliant, value-driven solutions to participating members.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Expanded business through effective network development, identifying new, and prospective clients.
  • Participated in trade shows and conferences
  • Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Exceeded target individual average revenue goals year over year.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Partnered with internal resources to present additional value and expertise to clients.
  • Monitored sales performance metrics to achieve strategic account objectives.
  • Suggested solutions and innovative ideas to meet client needs.
  • Increased profitability and lifetime customer value by coordinating go-to-market strategy, implementation and post-sales service experience.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Set and achieved company defined sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Aggressively sold to assigned strategic accounts in the Home Depot/HD Supply portfolio
  • Works with the Government Solutions team to manage lead generation activities
  • Collaborated with Strategic Accounts to utilize the selling tools and methods to maximize sales effectiveness and resource utilization
  • Assisted in developing highly professional proposals and presentations

Education

Business Management

Rutgers University
05-2010

Skills

  • Customer Relationship & Account Management
  • Consultative Selling
  • Project Management
  • Operational Efficiency
  • Interpersonal Expertise & Relationship Driven
  • Knowledge of Core Industry
  • Prospecting & Initiating Sales Strategies
  • Salesforce, MS Office & HDS/Home Depot Systems

Timeline

Field Account Manager

HD Supply
09.2023 - Current

Business Development Representative

HD Supply
08.2013 - 09.2023

Business Management

Rutgers University

Awards

  • Top Account Growth - HD Supply CONNECT 2024

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