Michael Hughes
West Henrietta,NY
Summary
Dynamic Region Manager with a proven track record in operations management and staff development. Expertise in data-driven decision-making and budget management, driving revenue growth while enhancing customer satisfaction.
Overview
15
15
years of professional experience
Work History
Region Manager
Orkin
01.2025 - Current
- Analyzed regional performance metrics to identify areas for improvement and optimize resource allocation.
- Spearheaded regional training programs to upskill team members, enhance overall performance, and prepare high-potential employees for future leadership roles within the organization.
- Enhanced customer satisfaction rates by addressing issues promptly and implementing service improvements based on feedback.
- Identified untapped revenue streams by conducting thorough market research and leveraging unique selling points of products or services offered in the region.
- Streamlined internal processes for increased efficiency, resulting in reduced overhead costs and improved profit margins.
- Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
- Drove continued growth across business areas by partnering with first-line management on revised approaches to customer service, sales and operational leadership.
- Managed $32M multi-unit operations to develop teams and optimize workflows for maximum business results.
- Implemented data-driven decision-making practices to optimize business operations and drive consistent growth in revenue.
Region Manager
Orkin
07.2019 - 12.2024
- Analyzed regional performance metrics to identify areas for improvement and optimize resource allocation.
- Spearheaded regional training programs to upskill team members, enhance overall performance, and prepare high-potential employees for future leadership roles within the organization.
- Enhanced customer satisfaction rates by addressing issues promptly and implementing service improvements based on feedback.
- Identified untapped revenue streams by conducting thorough market research and leveraging unique selling points of products or services offered in the region.
- Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Conducted regular field visits to evaluate service quality and provide on-site coaching to staff members.
District Manager
Rentokil Steritech
06.2011 - 06.2019
- Led strategic initiatives to enhance operational efficiencies across multiple districts.
- Developed and implemented training programs for staff to improve service delivery standards.
- Fostered relationships with key clients to ensure satisfaction and retention.
- Oversaw budget management, optimizing resource allocation for maximum profitability.
- Supervised various locations, enforcing high-quality standards of operation.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
Education
Bachelor of Arts - Hospitality Administration And Management
Ashland University
Ashland, Ohio, OH05-1988
Skills
- Staff training and development
- Operations management
- Sales management
- Data-driven decision making
- Strategic planning
- Profit and loss management
- Revenue growth
- Budget management
Timeline
Region Manager
Orkin
01.2025 - Current
Region Manager
Orkin
07.2019 - 12.2024
District Manager
Rentokil Steritech
06.2011 - 06.2019
Bachelor of Arts - Hospitality Administration And Management
Ashland University