Michael Hull
Dixon,CA
Summary
Results-driven IT Professional with a rich and diverse skill set, showcasing a successful history at UC Davis. Proficient in the seamless integration of cutting-edge technology solutions and adept at the effective management of desktop systems. Recognized for making impactful contributions to the enhancement of IT operations, demonstrating both technical expertise and a deep understanding of UC Davis systems and procedures. Known for leveraging a hands-on approach, I have consistently delivered top-tier performance in Higher Education settings. Aspiring to elevate my career into a leadership role, combining a solid foundation in technology with a commitment to excellence in customer service.
Overview
23
23
years of professional experience
Work History
SYS ADM 2 – Windows Endpoint Administrator
UC DAVIS, SCHOOL OF VETERINARY MEDICINE
Davis , CA
2022.04 - Current
- Demonstrates strong leadership and project management skills by leading multiple concurrent projects involving Microsoft AGDT Intune. Orchestrates the migration of non-managed resources to AGDT Intune, ensuring a seamless transition.
- Develops and implements essential security policies, demonstrating a commitment to maintaining a secure IT environment. Manages configuration profiles and strategizes application deployment for optimal device management.
- Oversees full server operations of several SCCM servers, showcasing expertise in maintaining and optimizing server functionality.
- Coordinates the creation of standard system specifications, orders systems, and monitors stock levels. Ensures an efficient and well-maintained inventory, highlighting organizational and inventory management skills.
SYS ADM 2 – JAMF Administrator
UC DAVIS, SCHOOL OF VETERINARY MEDICINE
Davis
2020.04 - 2022.04
- Administered SVM JAMF infrastructure, overseeing the design, implementation, and day-to-day administration of 700+ Apple devices. Demonstrated proficiency in Apple device management using JAMF Pro.
- Configured and managed the Apple Device Enrollment Program (DEP) and Volume Purchase Program (VPP), streamlining onboarding processes and enhancing application deployment strategies.
- Designed and implemented policies for application and patch deployment, ensuring optimal device management and compliance with security standards.
- Acted as the escalation point for troubleshooting Apple devices, providing dedicated support to VIP personnel. Demonstrated strong problem-solving skills and technical expertise.
SYS ADM 1
UC DAVIS, SCHOOL OF VETERINARY MEDICINE
Davis , CA
2017.09 - 2020.04
- Served as the desktop support and escalation point for advanced issues for all managed devices, encompassing Windows and Apple systems. Provided specialized support for diverse platforms.
- Managed the PaperCut Linux server, overseeing the server and application for print services. Provided essential documentation and conducted Helpdesk training, demonstrating effective communication and training skills.
Desktop Support Specialist
Spectrum of Hope
Houston , TX
2015.12 - 2017.03
- Provided technical support and troubleshooting for iOS, Android, and Windows operating systems. Demonstrated proficiency in incident management and troubleshooting.
- Deployed applications, security policies, and configuration profiles utilizing Endpoint Protector & SureMDM systems. Contributed to the implementation of security measures and configuration management.
Helpdesk Support Specialist
McKesson Specialty Health
Houston , TX
2014.12 - 2015.12
- Delivered technical support for nationwide oncology clinics, adhering to ITIL framework and processes.
- Created technical documentation for knowledge base articles, showcasing communication and documentation skills.
Infrastructure Support Specialist
Exxon Mobil
Houston , TX
2013.12 - 2014.12
- Configured, troubleshoot, and managed Windows and iOS devices, emphasizing technical expertise.
- Performed imaging, encryption, and system configuration, showcasing proficiency in system management.
Desktop Support Specialist
INOXCVA
Baytown , TX
2011.12 - 2013.12
- Configured, troubleshoot, and managed Windows & iOS devices, showcasing versatility.
- Provided installation, management, patching, and sustainment support for Windows and Linux servers.
Radar Maintenance Technician
United States Air Force, USAF
Holloman Air Force Base , NM
2001.01 - 2005.08
- Installed, maintained, and repaired ground radar, mobile air traffic control, weather, ground aircraft control and warning radar systems, related radar operator training devices, aircraft identification equipment, computerized processors, and communications subsystems.
Education
Associate of Applied Science - Computer Maintenance Technology
Lee College
Baytown, TX2011-12
Certificate of Training - Radar Maintenance Technology
Community College of The Air Force
Biloxi, MS2001-12
Skills
- Customer Service
- Executive Support
- Employee Supervision
- Software Deployment
- Network Administration
- Virtualization Technologies
- Disaster Recovery
- Active Directory
- Security Protocols
- Application Support
- Mobile Device Management
- Server Management
- Scripting Languages
- System Troubleshooting
- Operating Systems
- Patch Management
- Incident Management
- User Training
- Technical Documentation
Accomplishments
- Air Force Achievement Medal for outstanding service during Operation Enduring Freedom, showcasing dedication and excellence in overseas service.
References
References available upon request.
Timeline
SYS ADM 2 – Windows Endpoint Administrator
UC DAVIS, SCHOOL OF VETERINARY MEDICINE
2022.04 - Current
SYS ADM 2 – JAMF Administrator
UC DAVIS, SCHOOL OF VETERINARY MEDICINE
2020.04 - 2022.04
SYS ADM 1
UC DAVIS, SCHOOL OF VETERINARY MEDICINE
2017.09 - 2020.04
Desktop Support Specialist
Spectrum of Hope
2015.12 - 2017.03
Helpdesk Support Specialist
McKesson Specialty Health
2014.12 - 2015.12
Infrastructure Support Specialist
Exxon Mobil
2013.12 - 2014.12
Desktop Support Specialist
INOXCVA
2011.12 - 2013.12
Radar Maintenance Technician
United States Air Force, USAF
2001.01 - 2005.08
Associate of Applied Science - Computer Maintenance Technology
Lee College
Certificate of Training - Radar Maintenance Technology
Community College of The Air Force
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