Michael Humphey
West Portsmouth,OH
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Apprentice
UBC 1090
Grayson, KY
11.2023 - Current
- Maintained organization, cleanliness and safety in work areas.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Worked closely with mentors to understand project objectives.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
- Moved and held materials for senior professionals to complete work.
- Assisted colleagues in accomplishing planned procedures or activities to increase productivity.
- Embraced ongoing education and learning opportunities to develop new skills.
- Shadowed craft experts and supervisors to learn wide range of simple and complex techniques.
- Used strong verbal and written communication skills to convey messages to others.
- Transported items and tools from truck to work locations.
- Assisted in the preparation of project plans and schedules.
- Helped operators align, move and adjust equipment and materials.
- Utilised problem solving skills to identify and resolve issues relating to apprenticeship programs.
- Completed workshops and off-the-job training to achieve job competencies.
- Participated in regular team meetings in order to share best practice techniques amongst colleagues.
- Evaluated feedback from previous learners in order to identify areas where improvements could be made.
- Read and interpreted construction blueprints for various projects.
- Engaged in preparation work to ready worksite for installers.
- Moved construction materials by hand or various transport methods.
- Followed company and governmental health and safety regulations and trained new team members.
- Assisted tradesmen and machine operators in construction projects.
- Operated pneumatic hammers, vibrators and tampers and performed complex and advanced construction tasks.
- Put together and took apart scaffolding and other temporary structures.
- Troubleshot and maintained auxiliary equipment.
Forman
Pistoles Construction
West Portsmouth , OH
01.2023 - 11.2024
- Trained new employees in safety regulations, operational procedures, and company policies.
- Ensured all workers adhered to company policies and procedures.
- Inspected tools, materials, and equipment to ensure quality standards were met.
- Assessed work area conditions for potential hazards or risks.
- Provided guidance, direction, and technical assistance to crew members.
- Maintained daily logs of labor and equipment used on-site.
- Supervised activities of personnel assigned to various tasks during construction jobs.
- Managed sites by focusing on safety, operations and productivity.
- Supervised projects to uphold schedule requirements and quality demands.
- Checked project details to verify job site materials and equipment.
- Established expectations and motivated crews to consistently meet or beat goals.
- Communicated with employees to demonstrate high standards and mitigate issues.
- Planned and managed manpower and resource requirements to support project activities.
- Complied with federal and company regulations to maintain high level of job site safety.
- Created detailed reports on job progress and submitted them to management on time.
- Communicated with suppliers and coordinated delivery of supplies to job sites.
- Tracked and reported units and labor hours prior to submission of timecards.
- Communicated regularly with subcontractors regarding project timelines.
- Conducted regular performance reviews with crew members.
- Prepared and planned worksites to help jobs run smoothly.
- Delegated duties to employees based on skillset.
- Trained and monitored employees to teach daily tasks and improve performance.
- Kept detailed progress records to hit strict deadlines and adjust plans.
Heavy Equipment Operator
AH Dirtworx
Greenup, KY
01.2023 - 12.2023
- Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
- Operated front end loader to move dirt and different base materials.
- Loaded and unloaded trucks with construction materials such as gravel, sand, and asphalt.
- Followed safety protocols while operating machinery in order to avoid accidents or injuries.
- Followed safety regulations while operating equipment to achieve safe conduct.
- Performed routine inspections on all heavy machinery prior to use.
- Transported materials around construction sites to work locations.
- Transported materials from one site to another using off-road vehicles.
- Kept equipment fueled and ready for immediate use to support scheduling demands.
- Performed pre-shift and post-shift equipment inspections and accurately completed reports to support company policy.
- Completed routine inspections on vehicles.
- Operated digging and transporting equipment to efficiently fulfill project requirements.
- Assisted drivers, equipment operators, and other employees in grouping and sorting materials.
- Loaded both raw materials and finished components to support manufacturing and production processes.
- Maintained equipment on-site with regular maintenance and repairs.
- Operated heavy equipment to demolish current structures, remove plants or trees and clear property of debris.
- Positioned or moved loads in response to hand or audio signals from crew members.
- Connected hydraulic hoses, belts and mechanical linkages to tractors.
- Checked fuel supplies at sites to verify adequate availability.
- Signaled operators to guide movement of tractor-drawn machines.
- Compiled job cost estimates by determining detailed scope of projects and estimating material and labor costs.
Mechanic
Veach Trucking
Stockdale, OH
01.2018 - 01.2019
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Assisted fellow mechanics when necessary during complex repairs.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Assessed vehicles or machinery to accurately diagnose and repair issues.
- Kept detailed records of repairs, labor involved and parts used.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Maintained accurate records of work performed in accordance with company standards.
- Tested components with appropriate instruments to ensure proper operation.
- Adhered strictly to safety requirements when operating machinery or handling hazardous materials.
- Researched parts availability from vendors in order to complete repairs efficiently.
- Diagnosed and repaired vehicles during road call situations.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Removed old oil, replace filters and added correct amount of new [Type] oil.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Reviewed work orders and discussed with supervisors.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Estimated costs of vehicle repair.
- Planned work procedures using charts, technical manuals and experience.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
- Evaluated vehicle schematics to assess required parts and order accordingly.
Account Manager
Rent to Own Services
Circleville, OH
01.2014 - 12.2017
- Resolved customer complaints in a timely manner.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Developed strategies to increase revenue from existing accounts.
- Provided training and guidance to new Account Managers.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Acted as main point of contact in matters relating to client concerns and needs.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Prepared monthly financial statements for each account.
- Maintained accurate records of all customer interactions in the CRM system.
- Negotiated contracts with clients to maximize profitability.
- Analyzed client data and identified opportunities for growth.
- Renewed existing accounts by cementing trusting relationships with customers.
- Created comprehensive reports on account performance and presented them to senior management.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- Collaborated with sales team to collectively drive growth and market share.
- Negotiated contracts and closed agreements to maximize profits.
- Ensured compliance with industry regulations when dealing with clients.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Generated leads through cold calling activities.
- Provided technical support to customers when needed.
- Sourced new opportunities to introduce products and services to potential customers.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Attended trade shows and conferences as a representative of the company.
- Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
- Presented product features and advantages to potential customers during sales meetings.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
- Collaborated with marketing team to develop promotional materials for clients.
- Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
- Conducted market research to identify potential customers.
- Solicited feedback from customers on their experience with products or services.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Assisted in developing pricing models based on competitor analysis.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Operated register, handled cash and processed credit card transactions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
Education
High School Diploma -
Symmes Valley High School
Willow Wood, OH03-2007
Skills
- Commercial Construction Experience
- Problem-Solving
- Workflow Coordination
- Attention to Detail
- Installation Projects
- Time Management
- Logging Paperwork
- Systems Maintenance
- Flexible Schedule
- Safety Awareness
- Work Prioritization
- Relationship Building
Affiliations
Basketball was my favorite in High School. Along with making lifelong friends and working hard for my family I would love to find steady employment that does not involve going out of town. I enjoy coaching my kids basketball teams and working hard to fulfill my duties as a father. Im very family oriented and have a good work life balance.
Accomplishments
I was first team all state player of the year my senior year of high school. Captain of the basketball team. After graduation worked on a farm and started a career as a account manager at rent to own where i was chosen for account manager of the year.
Certification
have a class A cdl
References
References available upon request.
Timeline
Apprentice
UBC 1090
11.2023 - Current
Forman
Pistoles Construction
01.2023 - 11.2024
Heavy Equipment Operator
AH Dirtworx
01.2023 - 12.2023
Mechanic
Veach Trucking
01.2018 - 01.2019
Account Manager
Rent to Own Services
01.2014 - 12.2017
High School Diploma -
Symmes Valley High School
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