Michael Humphrey
Hopkinsville,KY
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Knowledgeable Information Technology Specialist sets up and optimizes workstations, training users and assisting with process improvement implementation in diverse areas. Familiar with business practices and IT standards. Excellent skills in infrastructure, data management, and enterprise operations. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
4
4
years of professional experience
Work History
Information Technology Specialist
U.S. Army Active Duty
07.2019 - 11.2023
- Created and maintained user accounts for new hires or current employees
- Resolved complex problems by troubleshooting hardware and software applications
- Assisted in the development of disaster recovery plans for critical systems
- Maintained inventory records of all installed equipment including software licenses
- Provided technical support to users with hardware and software issues
- Developed and implemented IT policies and procedures
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment
- Performed system upgrades to ensure optimal performance
- Conducted regular maintenance checks on computers, servers, routers, switches
- Provided training and guidance to staff members on how to use various technologies effectively
- Created new accounts, reset passwords, and configured access to servers and file management software for users
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Set up network profiles, security permissions and file sharing systems.
- Used ticketing systems to manage and process support actions and requests.
Education
High School Diploma -
King William High School
King William, VA06.2019
Skills
- Software Updates
- End-User Support
- Operations Management
- Task Prioritization
- Problem-Solving Skills
- Hardware Updates
- Document Review
- Safety Protocol
- Device Configuration
- Network Administration
- Presentations
- Hardware Installations
Timeline
Information Technology Specialist
U.S. Army Active Duty
07.2019 - 11.2023
High School Diploma -
King William High School
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