Michael Humphrey
Henderson
Summary
Newly certified EMT with over 15 years in high-pressure settings, skilled in maintaining composure and making decisive actions. Expertise in leading and training teams to enhance public interactions and optimize operational efficiency.
Overview
13
13
years of professional experience
Work History
Produce Clerk
Albertsons
04.2025 - Current
- Monitored product quality and ensured compliance with freshness standards and safety regulations.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Managed inventory levels to ensure product availability and minimize waste.
- Processed incoming shipments, verifying accuracy against purchase orders.
- Trained new staff on operational procedures and safety protocols to ensure consistent adherence to standards.
- Collaborated with team members to optimize workflow and improve efficiency.
- Assisted customers with inquiries, delivering exceptional service to improve overall shopping experience.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
Assistant Manager
Petco
12.2022 - 10.2024
- Hiring, training, and developing team members to ensure efficient store operations and high-quality customer service.
- Managed team performance through coaching, recognition, and addressing performance issues to enhance overall effectiveness.
- Develop and manage work schedules to ensure adequate staffing and efficient operations.
- Utilize business acumen to analyze trends, identify opportunities, and implement business improvement plans.
- Executed inventory management processes, including receiving and stocking, to maintain optimal stock levels and minimize shrink.
- Ensured merchandising standards for pricing, planogram accuracy, and store layout to enhance product visibility and customer experience.
- Create a positive and memorable shopping experience for guests, including addressing inquiries and providing excellent service.
Assistant Manager
Walmart
05.2020 - 06.2021
- Established sales goals, managed budgets, devised sales forecasts, and maximized sales and profits.
- Oversaw personnel management, including interviewing, hiring, training, mentoring/coaching, and evaluating staff performance.
- Direct sales floor activities, ensuring excellence in customer service and resolving store level problems.
- Address and resolve customer issues and complaints in a timely manner.
- Oversaw receiving and stocking of inventory to ensure product availability.
- Apply strategies that improve shrink percentage.
- Created visual merchandising plans aligned with seasonal and sales trends to enhance customer engagement.
- Ensured cleanliness and maintenance of store areas to meet company standards.
Assistant Manager
America's Tire Company
01.2013 - 05.2020
- Lead a team of technicians, providing guidance, training, and support.
- Facilitated training for new employees and monitored performance to ensure team effectiveness.
- Assist with daily store operations, including opening and closing procedures, managing schedules, and ensuring a clean and organized workspace.
- Manage new and existing inventory, ensuring accurate stock levels and proper storage.
- Delivered excellent customer service by addressing needs and resolving issues promptly.
- Supported sales efforts by selling tires, automotive accessories, and services to enhance customer satisfaction.
- Install new tires and wheels, perform tire maintenance (rotations, balancing, repairs, cleaning), and potentially other service tasks.
- Participate in hands-on, on-the-job training and development programs.
Education
EMT -
EMS Training Center of Southern Nevada
Las Vegas04-2026
High school diploma -
Ramona High School
Riverside, CASkills
- Trauma & Patient Care
- Patient Assessment
- Emergency Operations
- CPR/AED
- POS (10 years)
- SAP (8 years)
- Customer support
- Time optimization
- Employee training
- Team leadership
- Negotiation skills
Timeline
Produce Clerk
Albertsons
04.2025 - Current
Assistant Manager
Petco
12.2022 - 10.2024
Assistant Manager
Walmart
05.2020 - 06.2021
Assistant Manager
America's Tire Company
01.2013 - 05.2020
EMT -
EMS Training Center of Southern Nevada
High school diploma -
Ramona High School