Michael Hundley
Sunny Isles Beach,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proven to provide invaluable communication between departments and management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Instacart Logistics Coordinator
Milams' Markets
08.2022 - Current
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Top 10% in metrics performance of Milam's Markets.
Customer Service
Milams' Markets
01.2023 - 05.2023
- Provided prompt and courteous assistance to customers over the phone, email, and in-person to address inquiries, resolve issues, and process orders
- Handled a high volume of customer interaction efficiently, maintaining a positive attitude and professional demeanor
- Utilized problem-solving skills to investigate and resolve customer complaints, ensuring high levels of satisfaction and retention.
Cashier
Milams' Markets
12.2021 - 08.2022
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a positive attitude
- Processed customer transactions efficiently and accurately, including cash, credit, and mobile payments
- Balanced cash drawer at the beginning and end of each shift, ensuring accurate financial records.
Education
BS in Biology - Genetics
Florida International University
Miami07.2024
AA in Biology -
Miami Dade College
Miami08.2021
Skills
- Verbal Communication
- Problem-Solving
- Logistics Analysis
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Team motivation
- Strong Work Ethic
- Reading Comprehension
- Microsoft Teams
- Microsoft Office Expert
- Data Analysis
Certification
Microsoft 365 Certified: Fundamentals, 05/01/2021, Miami Dade College
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service
Milams' Markets
01.2023 - 05.2023
Instacart Logistics Coordinator
Milams' Markets
08.2022 - Current
Cashier
Milams' Markets
12.2021 - 08.2022
BS in Biology - Genetics
Florida International University
AA in Biology -
Miami Dade College
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