Summary
Overview
Work History
Education
Skills
Timeline
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Michael Hunt

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Servant style Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Dedicated hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience

Work History

Operations Manager

J.L. Hospitality
09.2022 - Current
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Assisted in recruiting, hiring and training of team members.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.

Guest Service Manager

Aramark Hospitality
05.2019 - 10.2022
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
  • Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
  • Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
  • Supervised team of 15 bell staff and helped to resolve issues arising during shifts.
  • Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
  • Implemented successful strategies to increase customer satisfaction.
  • Maintained high occupancy rates through effective yield management strategies and attention to market trends.
  • Monitored staff training, scheduling and shift changes.

EMT-Intermediate

Northwest Medical Center
01.2013 - 03.2019
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Collaborated with fellow EMTs to ensure seamless communication and coordination during high-pressure emergencies.
  • Conducted thorough patient assessments, identifying critical health issues and prioritizing treatment plans accordingly.
  • Streamlined communication among team members during high-stress situations by utilizing clear and concise language to relay vital information quickly.
  • Maintained professionalism under pressure, providing calm guidance and direction to patients in need of immediate medical assistance.
  • Handled patient transfers from one medical facility to another.

Education

Associate of Science - General Studies

Pima Community College
Tucson, AZ

High School Diploma -

Marana High School
Marana, AZ
05.2001

Skills

  • Teamwork and Collaboration
  • Desktops, Laptops, and Mobile Devices
  • Safety Team Member
  • Management Team Building
  • Employee Relations
  • Staff Development
  • Recruitment
  • Sales background
  • Warehouse Operations
  • Heavy Equipment Operator
  • Employee Motivation
  • Management
  • Maintaining Compliance

Timeline

Operations Manager

J.L. Hospitality
09.2022 - Current

Guest Service Manager

Aramark Hospitality
05.2019 - 10.2022

EMT-Intermediate

Northwest Medical Center
01.2013 - 03.2019

Associate of Science - General Studies

Pima Community College

High School Diploma -

Marana High School

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Michael Hunt