Michael Huntley

CAROL STREAM,IL

Summary

Results driven professional with over 16 years of experience in sales and customer service. Recognized for exceeding sales targets and resolving complex technical issues. Expertise in coaching and implementing strategies that enhance customer service and sales performance, driving measurable results in customer loyalty and brand advocacy. Achieved over 12 years of consistent 90%+ customer satisfaction ratings through effective communication and technical proficiency.

Overview

years of professional experience

Work History

Solutions Specialist

Verizon Wireless

Wheaton, IL

02.2013 - 01.2026

Resolved complex technical issues, including device trouble shooting, network connectivity, and account-level billing, resulting in a consistent 90%+ customer satisfaction rating.
Achieved recognition as a top performer by consistently exceeding sales and KPI objectives and frequently hitting maximum commission accelerator tiers.
Provided expert demonstrations and tutorials of smart devices, wearables, and IoT devices, effectively communicating technical specifications to non-technical customers.
De-escalated high tension customer interactions regarding service outages and bill shocks, successfully converting frustrated users into brand advocates.
Implemented coaching strategies for staff in advanced service techniques, emphasizing rapport building, active listening, and effective questioning to drive performance metrics.

Sales

Games Workshop

Downers Grove, IL

09.2008 - 12.2012

Consistently exceeded monthly sales quotas by utilizing deep product knowledge to provide expert recommendations on miniatures, books, and accessories.
Initiated high-energy interactions with visitors through demo games and painting tutorials, fostering a community of engaged hobbyists.
Executed weekly in-store events to foster community involvement and boost customer retention and encouraged repeat foot traffic through strategic event promotion.

Education

Associate of Arts - Theater

Northern Illinois University

Dekalb, IL

Skills

Product Knowledge: Mobile OS (Android, iOS), 4G LTE, 5G, Bluetooth, Wi-Fi, NFC, IoT
Technical: POS systems, Inventory Management Software

Sales: Up-selling, Cross-selling, Customer Retention Techniques, Relationship Building, Product Demonstration, Negotiation and Closing, Customer Service, Product Knowledge
Tools: Microsoft Office Suite (Word, Excel, PowerPoint), CRM Software (Salesforce), Retail Analytics Software

Timeline