Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Michael Huntsman

Houston,TX

Summary

Dynamic Office Manager with a proven track record at Lovett Dental, excelling in customer service and financial reporting. Enhanced operational efficiency through workflow optimization and staff training, fostering a collaborative environment. Skilled in data entry and conflict management, I consistently improved client satisfaction and streamlined office processes for better performance.

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

53
53
years of professional experience
1
1
Certification

Work History

Office Manager

Lovett Dental
11.2006 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
  • Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
  • Ensured compliance with company policies and industry regulations through regular audits and process updates.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
  • Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
  • Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
  • Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
  • Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
  • Oversaw daily operations, identifying bottlenecks and implementing solutions to enhance workflow and productivity.
  • Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
  • Developed and enforced office policies to ensure compliance with industry regulations, maintaining high standard of operational integrity.
  • Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
  • Conducted performance evaluations and provided constructive feedback, leading to significant improvements in individual and team performance.
  • Enhanced data security measures, safeguarding sensitive information against potential breaches and ensuring compliance with privacy laws.
  • Enhanced office operations efficiency by streamlining filing systems and digitizing essential records.
  • Improved client satisfaction by developing customer feedback system and addressing concerns promptly and effectively.
  • Standardized document handling procedures to enhance accessibility and retrieval times for critical information.
  • Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
  • Optimized supply chain management, ensuring that office supplies were always available without excessive inventory holding costs.
  • Led team meetings to foster collaborative environment, improving cross-departmental communication and project outcomes.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Interceded between employees during arguments and diffused tense situations.
  • Completed bi-weekly payroll for 10 employees.

Treatment Counselor

Royal Dental
Houston, TX
02.2004 - 11.2005
  • Educated up to 20 clients per day on addiction recovery resources, empowering them to make informed choices about their treatment options.
  • Coordinated with external agencies to secure necessary services for clients'' ongoing recovery support needs.
  • Developed strong rapport with clients, fostering a supportive environment conducive to recovery.
  • Facilitated group therapy sessions for increased peer support and shared learning experiences.

Office Manager

Castle Dental Centers
Houston, TX
02.1990 - 12.2003
  • Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
  • Improved workflow efficiency by streamlining office processes and implementing new software solutions.
  • Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
  • Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
  • Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
  • Increased team productivity with introduction of flexible work schedules, accommodating personal needs while ensuring coverage.
  • Cultivated culture of continuous improvement by encouraging innovation and recognizing individual contributions to office efficiency.
  • Developed comprehensive disaster recovery plan, ensuring business continuity in event of unforeseen disruptions.
  • Facilitated adoption of green office practices, reducing waste and promoting environmental sustainability.
  • Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
  • Managed allocation and maintenance of office space and equipment, optimizing resources for maximum efficiency.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Firefighter Paramedic

Houston Fire Department
Houston, TX
03.1973 - 12.1987
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
  • Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
  • Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
  • Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
  • Collaborated with other emergency responders on scene to establish adequate fire suppression.
  • Enhanced overall departmental performance by attending professional development courses and conferences, sharing acquired knowledge with colleagues upon return.
  • Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
  • Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.
  • Conducted search and rescue operations during natural disasters, locating trapped individuals and providing assistance as needed.
  • Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
  • Provided compassionate support to individuals and families affected by fire incidents, aiding in their recovery process.
  • Coordinated with local schools to conduct fire drills, ensuring students and staff were prepared for real-life emergencies.
  • Improved fire station operations and response strategies through regular review and process optimization.
  • Led team in high-risk rescues, safely evacuating individuals from hazardous environments.
  • Reduced property damage from fires with quick and strategic firefighting tactics.
  • Engaged in continuous professional development through advanced firefighting and rescue training courses.
  • Provided immediate medical attention to victims at emergency scenes, ensuring swift stabilization before hospital transport.
  • Streamlined maintenance and readiness of firefighting equipment, ensuring optimal performance during calls.
  • Assisted in development of emergency response plans for local businesses, strengthening community preparedness.
  • Operated hoses, pumps, ladders and other firefighting equipment.
  • Responded to emergency calls and provided medical assistance to injured individuals.
  • Inspected apparatus, equipment, grounds, and stations for proper order and condition.
  • Assisted with regular maintenance of firefighting equipment.
  • Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
  • Completed training to stay in peak physical fitness and handle challenging tasks.
  • Prepared incident reports detailing personnel, location and results of each call.
  • Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
  • Effectively supported fire suppression by setting up and maintaining water supply lines.
  • Performed maintenance on water tanks, fire hoses and other firefighting equipment.
  • Maintained close contact with dispatch to receive and share information about current fires, equipment movements, and incoming personnel.
  • Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
  • Evaluated areas after containing fires to identify and suppress hot spots.
  • Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
  • Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
  • Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
  • Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
  • Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
  • Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
  • Transferred patients safely and securely to medical facilities for continued care.
  • Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
  • Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
  • Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
  • Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
  • Responded to daily emergencies and worked alongside firemen and EMTs.
  • Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
  • Streamlined patient handoff processes at hospitals by clearly communicating relevant information to receiving staff, ensuring seamless continuity of care.
  • Coordinated with other emergency services personnel such as police officers and firefighters during complex incidents for optimal scene management and resource allocation.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Administered fluid replacement via IV, IO, and IM to replace fluid volumes and correct electrolyte imbalances.
  • Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
  • Managed challenging or combative patients using de-escalation techniques and appropriate physical restraints when necessary, prioritizing safety for both the patient and medical team.
  • Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
  • Educated patients and family members on medical treatments and therapies for informed support.
  • Dispensed medications and monitored patient responses for adaptive treatment.
  • Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
  • Performed intubations to secure airway in patients under respiratory and cardiac arrest.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
  • Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
  • Contributed to community outreach efforts by participating in public education events on CPR, first aid, and emergency preparedness.
  • Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
  • Performed thorough vehicle inspections before and after shifts to maintain operational readiness and ensure compliance with state regulations.
  • Safeguarded ambulance equipment through regular inventory checks, cleaning routines, and reporting any damaged items for replacement or repair immediately.
  • Provided critical incident stress debriefing to fellow emergency medical services personnel following traumatic calls, fostering a supportive work environment for all team members.
  • Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
  • Reduced response times by maintaining thorough knowledge of local geography and navigation routes.
  • Supported local disaster response efforts by preparing ambulances with necessary supplies and assisting victims at mass casualty incidents or natural disasters.
  • Responded to emergency calls to provide immediate and life-saving medical care.
  • Transported critically ill and injured patients to nearest medical center, using advanced life support equipment as needed.
  • Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
  • Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
  • Took patient health histories and asked questions to determine cause of illness or injury.
  • Operated electrocardiograms (EKGs), external defibrillators or bag valve mask resuscitators in advanced life support environments.
  • Communicated patient information and updates to hospital staff for smooth transition.
  • Administered first-aid treatment to reduce pain and minimize risk of complications.
  • Monitored patients' vital signs to assess condition and identify necessary medical interventions.
  • Inspected equipment and resolved deficiencies prior to in-service operations.
  • Liaised with police, fire department and other emergency responders to manage emergency scenes.
  • Provided CPR and used automated external defibrillators (AEDs) to revive patients in cardiac arrest.
  • Conducted end-of-shift cleaning, sanitation and resupply of equipment to promote organized, sanitary workstation.
  • Used defibrillators and oxygen tanks during patient care and transport, increasing chances of survival.
  • Placed patients on backboards or stretchers to safely load into ambulance.
  • Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.

Education

High School Diploma -

Aldine High School
Aldine ,Tx
09.1972

Skills

  • Customer service
  • Office management
  • Scheduling and calendar management
  • Bookkeeping
  • Multitasking and organization

Accomplishments

  • Advanced from FireFighter to Paramedic to Rescue Truck within 3 to 9 years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 9 staff members.
  • Collaborated with team of 10 in the development of all offices
  • Achieved Results through effectively helping with all duties.

Certification

Fire Fighter,Emt,Paramedic,Hazardous Materials,Recuse truck Training

Languages

English
Native or Bilingual

Timeline

Office Manager

Lovett Dental
11.2006 - Current

Treatment Counselor

Royal Dental
02.2004 - 11.2005

Office Manager

Castle Dental Centers
02.1990 - 12.2003

Firefighter Paramedic

Houston Fire Department
03.1973 - 12.1987

High School Diploma -

Aldine High School

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