Michael Hurley
Summary
Professional with strong background in automotive parts management, ensuring efficient inventory control and exceptional customer service. Skilled in identifying and sourcing components, providing technical support, and collaborating with team members to achieve collective goals. Known for reliability, adaptability, and results-driven approach in fast-paced environment. Highly knowledgeable in automotive systems, parts catalogs, and vendor relations, ready to contribute effectively.
Overview
22
22
years of professional experience
Work History
Parts Advisor
Keeler Mercedes Benz of Latham
12.2023 - Current
Developed understand of dealership software systems including CDK Global, Xentry, My Kaarma, Dealer tire and Microsoft Teams.
Communicated with technicians directly in the shop to assist in verifying proper parts be ordered in a timely manner.
Maintained proper inventory of commonly used shop supplies.
Wrote estimates as requested from technicians and relayed information to service advisors.
Service Manager
Quality Foreign Car Care, Inc.
10.2003 - 12.2023
Developed and maintained relationships with customers, vendors and suppliers.
Managed service staff to ensure customer satisfaction and compliance with company policies.
Resolved customer complaints in a timely manner.
Maintained accurate records of all service requests, including resolutions and costs incurred.
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Created written estimates and obtained customer consent to proceed.
Education
No Degree - Architecture
Suny Delhi
Delhi, NYNo Degree - Photography
Adirondack Community College
Queensbury, NYHigh School Diploma -
Saratoga Springs High School
Saratoga Springs, NY06-1996
Skills
- Parts cataloging
- Parts identification
- Ordering parts
- Verbal and written communication
- Problem-solving
- Multitasking Abilities
- Reliability
- Organizational skills
- Customer service
- Vendor relations
- Maintenance knowledge
- Clean driving record
Timeline
Parts Advisor
Keeler Mercedes Benz of Latham
12.2023 - Current
Service Manager
Quality Foreign Car Care, Inc.
10.2003 - 12.2023
No Degree - Architecture
Suny Delhi
No Degree - Photography
Adirondack Community College
High School Diploma -
Saratoga Springs High School
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