Michael Hurtado
Nashville,TN
Summary
Professional with strong background in client support, adept at resolving complex issues and improving user experiences. Known for effective collaboration and adaptability in dynamic environments. Proven ability to manage multiple priorities while maintaining high standards of service. Skilled in communication, problem-solving, and leveraging software tools to drive results.
Overview
8
8
years of professional experience
Work History
Associate Client Support Analyst
CereCore
08.2023 - Current
- Analyzed client inquiries to provide timely support and solutions.
- Troubleshoot hardware and software problems, including operating system issues, application errors, and hardware failures.
- Provide guidance and training to users on best practices for using computer systems and software effectively and securely.
- Collaborated with cross-functional teams to enhance client experience strategies.
- Managed anywhere from 30 to 50 calls a day.
Musician
Dani Stacy, Steve Leslie, Otherd
01.2018 - Current
- Subbed on gigs with Artists: Locash and Kassi Aston
- Wrote out charts for all members of each band
- Conducted rehearsals, ensuring all musicians were aligned with artistic vision and performance standards.
- Promoted musical career by maintaining social media presence.
- Practiced 20 hours per week to maintain and improve technical skills.
- Collaborated with diverse artists to refine musical arrangements and enhance overall performance quality.
Music Teacher
Fine Arts Matter
08.2019 - 03.2020
- Familiarized students with basic concepts of music such as notes, tempo, beats, compositions and chords.
- Mentored struggling students with individualized approach to enhance learning.
- Planned and executed targeted lesson plans to instruct on music theory, music history and performance etiquette.
- Guided and instructed 60 music students in music theory and instrument playing.
Education
Certificate of Software Development -
Nashville Software School
Nashville, TN05.2023
Bachelor of Music - Music
Berklee College of Music
Boston, MA06.2019
Skills
- Javascript/React
- HTML
- CSS
- Bootstrap
- Sql
- Git/Github
- NET/C#
- IT Troubleshooting
- Problem Resolution
Timeline
Associate Client Support Analyst
CereCore
08.2023 - Current
Music Teacher
Fine Arts Matter
08.2019 - 03.2020
Musician
Dani Stacy, Steve Leslie, Otherd
01.2018 - Current
Certificate of Software Development -
Nashville Software School
Bachelor of Music - Music
Berklee College of Music
Projects
Front End Capstone
Nashville Guitar Wishlist
This App is for guitar players looking for their next purchase!
- App has full CRUD capability (React, API
fetch calls, React-Routing, and JSON server)
Styling was achieved through CSS for an approachable user
experience - https://github.com/mhurtado2/nashville-geeter-wishlist-2
Back End Capstone
Nashville Jams
This App is for musicians looking for Jam Sessions in Nashville!
- Full stack CRUD application built with C#, ASP.NET, SQL Server, React, and Reactstrap
Implemented a reactstrap theme for styling - https://github.com/mhurtado2/NashvilleJams (github.com)
Links
https://www.linkedin.com/in/shane-hurtado-782440167/
GitHub
https://github.com/mhurtado2?tab=repositories
Technical Experience
Nashville Software School November 2022 - May 2023
Software Developer, Apprentice
Intensive Full-time software development bootcamp focusing on full stack development fundamentals and problem solving. The final half of the program is executed in a simulated company environment with Scrum methodology.
- Hands on application of OOP fundamentals through group and individual projects reflecting real world business problems
- Source code version control with Git/GitHub
- Project management/tracking with Github Projects & Issue Tracking
- JavaScript fundamentals leveraging DRY, modular, readable code and reusable components
- Built browser-based single page applications using React, HTML, CSS and
- Styled applications with CSS Frameworks, Bootstrap and Materialize, and wrote custom styles as needed
- Deployed applications through Firebase, GitHub Pages, Heroku and Azure
- Leveraged Parallels for virtualizing a Windows environment
- Learned unit testing to write testing suites for code
- Application design through white boarding dependencies and building ERD’s
- Created and modified database design/content using SQL, ADO.NET, and ORM tooling, including exposure and experience with migrations
- Created RESTful APIs with C#/.NET using WebAPI
- Leveraged Razor for creating and editing MVC applications