MICHAEL HUYNH
Baldwin Park,CA
Summary
Seasoned banking professional with over 30 years of experience in the financial industry. Possess strong management, risk assessment, mitigation and control experience in such operations as Treasury Management, Items Processing, Deposit Services, Central Operations, fraud detection and prevention, and cash management. Experienced professional with in-depth knowledge of various financial business applications. Detail-oriented team player with strong organizational and interpersonal skills.
Overview
34
34
years of professional experience
Work History
Business Analyst
FIRST REPUBLIC BANK/ JPMORGAN CHASE
10.2022 - 07.2024
- Serve as SME for FIS Core banking system
- Utilize operational mindset to conduct research in resolving problems, initiating corrective actions reducing risks and ensure client’s satisfaction
- Provide leadership working with various operational units, engagement with testing system updates, enhancements, conversions, and process improvements
- Project planning and management of business team deliverables
- Engage technical development team members to transition requirements to design, and determine appropriate design approach
- Engage and direct business partners and subject matter experts to identify priorities, scope and requirements for complex business problems
- Core conversion.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
VP - Operations Manager
CITY NATIONAL BANK
04.2020 - 10.2022
- Manage two independent operations: Account Reconcilement Processing and ACH Origination and Exceptions Processing
- Manage an operation charged with processing positive pay check exceptions, remote checks processing, and account reconciliation
- Manage the day-to-day operation of processing ACH Origination for clients as well as ACH exceptions
- Perform review of daily general ledgers and processed work reconciliations for completeness and accuracies
- Review and certify monthly General Ledgers cadency
- Work closely with Treasury Management Department to ensure client profiles are accurately set up and service SLAs are met
- Maintain production data for monthly reporting to upper management
- Perform managerial duties such as hiring, training and coaching, payroll, and Performance Evaluation
- Identify, recommend and implement processes or services to improve or gain efficiency
- Manage/participate in departmental and bank-wide initiatives and projects
- Monitor daily performance to ensure compliance with established rules, policies and regulatory requirements.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Resolved issues and recommended actions based on production and compliance reports.
- Implemented cost-saving measures by conducting thorough financial analysis and identifying areas of inefficiency within the organization.
AVP - Operations Supervisor
EAST WEST BANK
07.2019 - 04.2020
- Manage the day-to-day operation of processing ACH Origination for clients
- Work with Treasury Management Department to ensure ACH profiles are set up properly to minimize service interruptions
- Maintain production data for monthly reporting to upper management
- Review completed daily work and general ledgers for completeness and accuracies
- Supervise and manage an operation unit charged with processing back-office functions such as Nonpost, DNEs, ACH exceptions and Unauthorized ACH Claims
- Identify, recommend and implement existing or new processes, procedures to improve workflow
- Perform all applicable managerial duties such as hiring, training and coaching, payroll and Performance Evaluation
- Monitor department functions to ensure activities are in compliance with established procedures, policies, and/or regulatory requirements.
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
AVP - Operations Supervisor
CITY NATIONAL BANK
02.2017 - 07.2019
- Manage an operation to review, identify and prevent fraudulent activities against customers’ accounts pertaining to On-Us checks and electronic (ACH) transactions
- Manage an operation charged with processing outgoing/incoming collection claims and check fraud
- Supervise a team of employees in a fast pace high volume, deadline driven and risk operation
- Perform managerial duties such as hiring, training, coaching, payroll and performance evaluation
- Perform periodic audits to ensure quality consistent with expected standards and in accordance to procedures
- Perform creation and periodic review of departmental procedures
- Identify, recommend opportunities to optimize business processes to foster operational efficiency
- Gather and maintain daily audit trails and completing applicable compliance reporting
- Draft and implement procedures on newly implemented processes
- Review and revise standard operating procedures to incorporate employee and management feedback and streamline training processes
- Establish efficient workflow processes, monitor daily productivity and implement modifications to improve overall effectiveness of personnel and activities
- Manage and maintain involvement in projects assigned by Operation Manager such as applications upgrade, testing and implementation.
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
- Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
- Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
Data Warehouse Analyst
CITIZENS BUSINESS BANK
01.2016 - 02.2017
- Provide assistance to Data Warehouse Analyst in creating and maintaining database for the Bank
- Build SharePoint libraries and create Nintex forms to collect and maintain data and records
- Assist Project Manager on projects pertaining to SharePoint Connect, BrightWork and Nintex forms
- Provide on-going assistance and support with all matters relating to Excel spreadsheets and database.
Central Operations Officer
CITIZENS BUSINESS BANK
01.2006 - 01.2016
- Supervise and manage the day-to-day operation of two different departments handling banking services such as customer statements and fraud detection and prevention
- Develop and maintain written procedures for all department tasks
- Test and document software upgrades, releases and security patches as required for department applications and processes
- Assist with timely completion of projects related to area of responsibility
- Perform such managerial duties as interviewing, hiring and training, scheduling, meeting established deadlines, risk management, and control reporting
- Develop and create customized working spreadsheets to streamline processes and reducing costs.
Assistant Manager II
FIRST FINANCIAL CREDIT UNION
01.2004 - 01.2006
- Supervise teller staff in a branch environment and oversee all aspects of branch's servicing operation
- Ensure members transactions are processed efficiently and accurately
- Oversee branch cash handling operation and ensure proper posting and daily balancing
- Work alongside branch manager to ensure referral and sales goals are met.
Officer-Supervisor
UNION BANK OF CALIFORNIA
01.2001 - 01.2002
- Oversee the day-to-day operation of cash management division of the bank's cash vault division
- Supervise a staff of fifty employees in a high production, heavy currency circulation environment
- Establish procedures and guidelines to ensure optimal customer service and satisfaction
- Research and reconcile general ledgers as needed
- Develop budget, forecast and provide daily performance reports to management.
Operations Supervisor/Customer Service Representative
WELLS FARGO BANK
01.1991 - 01.2001
- Oversee the day-to-day operation of cash management division of the bank's cash vault division
- Monitor accounts activities and resolve customer issues
- Development and maintenance of customer accounts and profiles
- Work alongside management in developing new or customize existing services and products for new customers
- Provide and maintain excellent customer service in a high volume, production-oriented environment.
Education
Some College - Business Administration And Management
CALIFORNIA STATE UNIVERSITY, LOS ANGELES
Some College - Data Management Technology
MOUNT SAN ANTONIO COLLEGE
High School Diploma -
BIRMINGHAM HIGH SCHOOL
Skills
- Banking Products & Services
- Fiserv FraudLink (ASI)
- SQN Banking System Platform
- VSoft, Synergy, ITI Premier & Navigator
- FIS Core Deposit Platform - IBS Insight
- Salesforce, Tableau, ServiceNow, Outlook
- Operations Management
- Data and Analytics
- Procedures & Policies Development
- FIS ACHPS, SMS/ARP, ACH Tracker Processing
- User Acceptance Testing
- Business process improvement
- Risk & Fraud Prevention
- Compliance & Regulatory Reporting
- MS Word & Excel (w/Macros), MS Visio, MS PowerPoint, Power Query, SharePoint
- Strong verbal and written communication skills
- General Ledger and Reconciliation
- Business Process Mapping
- KPI Tracking
- Technical Support
Timeline
Business Analyst
FIRST REPUBLIC BANK/ JPMORGAN CHASE
10.2022 - 07.2024
VP - Operations Manager
CITY NATIONAL BANK
04.2020 - 10.2022
AVP - Operations Supervisor
EAST WEST BANK
07.2019 - 04.2020
AVP - Operations Supervisor
CITY NATIONAL BANK
02.2017 - 07.2019
Data Warehouse Analyst
CITIZENS BUSINESS BANK
01.2016 - 02.2017
Central Operations Officer
CITIZENS BUSINESS BANK
01.2006 - 01.2016
Assistant Manager II
FIRST FINANCIAL CREDIT UNION
01.2004 - 01.2006
Officer-Supervisor
UNION BANK OF CALIFORNIA
01.2001 - 01.2002
Operations Supervisor/Customer Service Representative
WELLS FARGO BANK
01.1991 - 01.2001
Some College - Business Administration And Management
CALIFORNIA STATE UNIVERSITY, LOS ANGELES
Some College - Data Management Technology
MOUNT SAN ANTONIO COLLEGE
High School Diploma -
BIRMINGHAM HIGH SCHOOL