Michael Hylleberg
Merced,CA
Summary
Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Overview
6
6
years of professional experience
Work History
Hotel Front Desk Supervisor
Heartland Inn & Suites
2019.07 - 2023.08
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Supervised team of 8 front desk agents and helped to resolve issues arising during shifts.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Monitored security cameras to maintain safety and security of guests and hotel.
Warehouse Associate
Safeway
2018.04 - 2019.07
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Completed cycle counts and monthly inventory.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Consistently lifted materials weighing as much as 50 pounds.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
Assistant General Manager
Family Dollar
2017.05 - 2018.03
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Material Handling And Distribution Operations - Warehousing Safety And Operation
San Jose Job Corps Center
San Jose, CA08.2011
High School Diploma -
Golden Valley High School
Merced, CA06.2010
Skills
- Issue Identification
- Dynamic Communication Skills
- Promote Services
- Coordinating Reservations
- Quality Assessments
- Complex Problem-Solving
- Accurate Reporting
- Operational Efficiency
- Customer Service
- Safety Protocols
- Credit and Cash Transactions
Timeline
Hotel Front Desk Supervisor
Heartland Inn & Suites
2019.07 - 2023.08
Warehouse Associate
Safeway
2018.04 - 2019.07
Assistant General Manager
Family Dollar
2017.05 - 2018.03
Material Handling And Distribution Operations - Warehousing Safety And Operation
San Jose Job Corps Center
High School Diploma -
Golden Valley High School
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