Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Ibarra

Los Angeles,CALIFORNIA

Summary

Self-assured service advisor handles various responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution.

Overview

2
2
years of professional experience

Work History

Service Advisor

Beverly Porsche
Los Angeles, CA
12.2022 - Current
  • Deliver expert guidance on vehicle maintenance in accordance with manufacturer specifications, ensuring regulatory compliance and high customer satisfaction levels.
  • Maintain a Customer Satisfaction Index rating that meets or surpasses industry standards, while informing customers about the advantages of following manufacturer-recommended maintenance timelines.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.

Service Addis

Hyundai Santa Monica
Los Angeles, California
02.2023 - 11.2023
  • Facilitated efficient scheduling of service and repairs, delivering accurate diagnostics to meet client needs.
  • Conveyed necessary repair strategies to customers, managing fulfillment to ensure alignment with theirexpectations and satisfaction.
  • Adhered to industry regulations and safety protocols, guaranteeing precise service documentation and compliance.

Porsche Pro

Porsche of Downtown Los Angeles
Los Angeles, California
07.2022 - 01.2023
  • Enhanced interdepartmental communication and operational efficiency by facilitating regular coordination meetings between finance and sales teams.
  • Verified the accuracy and compliance of financial documents, ensuring all paperwork was complete and forwarded to the billing office for processing.
  • Maintained oversight of daily delivery follow-ups, ensuring integration into operational workflows and consistent communication with stakeholders.

Education

Bachelor of Arts - Sociology

California State University - Los Angeles
Los Angeles, CA
05-2023

Skills

  • Quality Control
  • Documentation And Reporting
  • Service Estimates
  • Customer Service
  • Repairs Scheduling
  • Customer Retention

Languages

Spanish
Native/ Bilingual

Timeline

Service Addis

Hyundai Santa Monica
02.2023 - 11.2023

Service Advisor

Beverly Porsche
12.2022 - Current

Porsche Pro

Porsche of Downtown Los Angeles
07.2022 - 01.2023

Bachelor of Arts - Sociology

California State University - Los Angeles

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Michael Ibarra