Michael Ingram
Sylvester,GA
Summary
I am a loyal, driven, and determined employee who works hard and wont give up on tasks no matter the difficulty. I work extremely well with others and bring positivity to the workplace. I go out of my way to make customers happy and keep them satisfied with what the company has to offer them. I also work well independently. Friendly insurance professional experienced in investigating and processing insurance claims. Hardworking and communicative individual excels at interpreting policies and negotiating payment solutions. Recognized for providing optimum service to policyholders and excellent customer service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Insurance Claims Specialist
State Farm
11.2022 - Current
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Processed and recorded new policies and claims.
- Calculated adjustments, premiums and refunds.
- Posted payments to accounts and maintained records.
- Conducted full claim investigations and reported updates and legal actions.
- Answered calls and received new claims on a daily basis.
- Verified client information by analyzing existing evidence on file.
Systems Technician
Metropower
01.2013 - 11.2022
- Mike.ingram00@yahoo.com (229) 886-3892
- Install and maintain building automation systems at multiple commercial and government locations
- Maintain customer satisfaction with their building automation system
- Maintain and repair or replace HVAC systems
- Properly program controllers according to building specifications
- Work with customers daily in person to help resolve any system issues
- Use troubleshooting skills to properly correct problems by myself
- Travel regularly to different locations for on site troubleshooting
- Use software to build graphics for commercial floorplans
- Responsible for looking up vehicle parts accurately
- Making orders in a timely manner daily
- Stocking parts shelves to maintain inventory
- Taking phone calls from customers and helping customers across parts counter
- Organizing parts
- Working with service department to look up and order parts for repairs
- Responsible for calling patients of workers compensation claims and letting them know their pharmacy benefits
- Directed patients to the correct department if they had any questions about benefits
- Signed patients up for home delivery of their medications
- Ensured patients were recieving their medications
- Installed duct work
- Installed new and replaced existing commercial air conditioning systems
- Used floorplans and mechanical drawings to ensure systems were installed correctly
- Installed new HVAC systems in residential construction
- Responsible for selling computers, tv's, and other electronic devices
- Stocked and organized inventory
- Made sure sales were based on customer's needs
- Ensured that customer's were taken care of in a timely manner
- Priming and sanding vehicles
- Bondo work on body damage
Counter Salesman
Brannen Motor Company
08.2010 - 01.2013
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Finalized sales by completing payments and required paperwork.
- Restocked, rotated and visually merchandised products for maximum sales.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Answered telephone calls to offer information and promote business products.
- Documented orders in computer system with general conditions and special customer requirements.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Outbound Call Center Representative
Cypress Care
07.2009 - 07.2010
- Met established attendance expectations and team revenue goals to achieve company objectives.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
Air Conditioning Technician
Capital City Mechanical Services
01.2007 - 01.2009
- Diagnosed faults in electrical and mechanical components to return units to full operating capacity within 24 hours of maintenance request.
- Tested capacitors, transistors and transformers for proper continuity and resistance.
- Responded to average [Number] service calls every week for both residential and commercial customers.
- Cleaned sheet metal ducts, evaporator coils, drip pans, axial and centrifugal fans and capacitor-start and resistance-start motors.
- Soldered and rewired internal electrical components of air handlers and condensers.
- Maintained environmental conditions by rebuilding and replacing faulty components.
- Installed components to improve HVAC system performance.
Salesman
Best Buy
01.2004 - 01.2007
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Auto Body Technician
Auto Fitness Center
01.2002 - 01.2004
- Followed standard operating procedures to achieve consistent quality of work.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Reassembled and replaced parts to complete body repairs.
- Inspected new parts and areas of repair to verify correctness and quality.
- Inspected vehicles to identify and document repair needs.
- Applied finishing techniques to enhance quality and appearance of repairs.
- Enforced compliance with safety regulations when operating equipment.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
Education
Associate of Applied Science - HVAC Installation And Repair
Lanier Technical College
Oakwood, GA01.2005
Skills
- Statistical Analysis
- Estimate Preparation
- Efficient Service
- Settlement Documents
- Constructive Feedback
- Complex Problem-Solving
- Claims Preparation
- Accident Investigations
- Customer Relationship Management
- Microsoft Office
- Xactimate estimatics
Certification
- Licensed Insurance Adjuster - November 2022 - Current
Timeline
Insurance Claims Specialist
State Farm
11.2022 - Current
Systems Technician
Metropower
01.2013 - 11.2022
Counter Salesman
Brannen Motor Company
08.2010 - 01.2013
Outbound Call Center Representative
Cypress Care
07.2009 - 07.2010
Air Conditioning Technician
Capital City Mechanical Services
01.2007 - 01.2009
Salesman
Best Buy
01.2004 - 01.2007
Auto Body Technician
Auto Fitness Center
01.2002 - 01.2004
Associate of Applied Science - HVAC Installation And Repair
Lanier Technical College