Michael Ingram
Durham,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Bus Operator
Gotriangle
11.2024 - Current
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Transported passengers safely along prescribed routes according to tight schedules.
- Communicated regularly with central dispatch teams to report delays and route changes.
Funeral Director's Assistant
Holloway Memorial
11.2013 - Current
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Drove company vehicles to transport remains or families to services.
- Met with over families to plan funerals by discussing service options and needs.
- Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
- Transported deceased to funeral home.
- Supported funeral director with all facets of funeral service coordination.
CDL Class A Truck Driver
Empire Distributors Inc
03.2023 - 01.2025
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Operated with safety and skill to avoid accidents and delays.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
CDL Class A Truck Driver
Long Beverage
06.2022 - 02.2023
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
Decedent Care Representative
Duke Hospital
04.2020 - 01.2022
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering family inquiries.
- Coordinated death certificate and other required paperwork with physicians.
- Picked up deceased in hospital room and morgue.
Education
Bachelor of Science - Business Administration And Management
North Carolina Central University
Durham, NC12.2013
Associate of Science - Funeral Service And Mortuary Science
Gupton Jones College of Funeral Service
Decatur, GA08.2009
Skills
- Critical Thinking
- Complex Problem-Solving
- Time Management
- Customer Satisfaction
- Adaptability
- Communication
Timeline
Bus Operator
Gotriangle
11.2024 - Current
CDL Class A Truck Driver
Empire Distributors Inc
03.2023 - 01.2025
CDL Class A Truck Driver
Long Beverage
06.2022 - 02.2023
Decedent Care Representative
Duke Hospital
04.2020 - 01.2022
Funeral Director's Assistant
Holloway Memorial
11.2013 - Current
Bachelor of Science - Business Administration And Management
North Carolina Central University
Associate of Science - Funeral Service And Mortuary Science
Gupton Jones College of Funeral Service
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