Michael Iott
Bothell,United States
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
25
25
years of professional experience
Work History
Account Manager, Urology
HR Pharmaceuticals Inc.
09.2023 - Current
- Managed Pacific Northwest Territory (WA,OR, ID) Urology accounts in hospital, clinical and post acute settings.
- Persistent call point management primarily with field calls, demonstrations, product introduction and integration to patient care.
- Increased sales month over month by 10% or more.
- Field travel 50% or more in territory.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built diverse and consistent sales portfolio.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to team objectives in fast-paced environment.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Kept detailed records of daily activities through online customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Stayed current on company offerings and industry trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to event marketing, sales and brand promotion.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Consulted with businesses to supply accurate product and service information.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Presented professional image consistent with company's brand values.
- Developed, maintained and utilized diverse client base.
- Recorded accurate and efficient records in customer database (CRM).
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Identified key entry points to enhance market penetration and maximize returns.
- Developed and implemented strategies to increase client retention.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Educated clients on new products or services to increase customer engagement with brand.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Account Manager
Numotion
03.2022 - 09.2023
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Grew territory sales month over month by 5-10%.
- Managed call points in field by strategic territory field travel in 3 states with multiple hospital and clinic systems.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Educated clients on new products or services to increase customer engagement with brand.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Identified key entry points to enhance market penetration and maximize returns.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Regional Service Manager
Numotion
11.2020 - 03.2022
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Recruited and developed employees for Service Department in Northwest Region (WA, OR and ID). 13 locations, 50+ employees.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Implemented process improvement initiatives within department.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Trained and developed personnel to improve safety, employee relations and resolve cycle time events, and customer satisfaction issues.
- Supervised and performed human resource management functions for 50+ subordinates.
Service Manager
Numotion
05.2018 - 11.2020
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Followed up with customers during and after installations to verify satisfaction.
- Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
- Met with customers to discuss service needs and offer available solutions.
- Guided techs on automotive repair, tool usage and equipment operation.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales to meet compliance by Federal and local third party payers. .
- Trained or provided education for less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Worked with customers to educate and inform on policies in upgrading equipment.
- Promoted exceptional customer service and create positive environment for employees and clients.
- Implemented process improvement initiatives within department.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Recruited and developed employees for local service departments. (Seattle, Bellingham and Tacoma)
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Supervised staff of 16 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained and developed personnel to improve safety, employee relations and resolve customer relation issues.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Business Owner
IMotion Medical Equipment And Wellness
03.2016 - 02.2018
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Grew business sales month over month by 10-20%.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Introduced new methods, practices and systems to reduce turnaround time.
- Consulted with customers to assess needs and propose optimal solutions.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Evaluated suppliers to maintain cost controls and improve operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Prepared annual budgets with controls to prevent overages
General Manager
Farrell's Health Center Inc.
03.2000 - 04.2015
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Identified trends in customer marketplaces to develop valuable solutions.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Managed budget implementations, employee evaluations and contract details.
- Developed and maintained relationships with customers and suppliers through account development.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Education
Master of Science - Human Resources Management
Chapman University
Orange, CA12.2013
Bachelor of Arts - Organizational Leadership (Minor in Psychology)
Chapman University
Orange, CA08.2011
Skills
- National accounts
- Cold calling skills
- Sales Reporting
- Territory Management
- Brand Management
- Converting leads
- Product and service sales
- Lead prospecting
Timeline
Account Manager, Urology
HR Pharmaceuticals Inc.
09.2023 - Current
Account Manager
Numotion
03.2022 - 09.2023
Regional Service Manager
Numotion
11.2020 - 03.2022
Service Manager
Numotion
05.2018 - 11.2020
Business Owner
IMotion Medical Equipment And Wellness
03.2016 - 02.2018
General Manager
Farrell's Health Center Inc.
03.2000 - 04.2015
Master of Science - Human Resources Management
Chapman University
Bachelor of Arts - Organizational Leadership (Minor in Psychology)
Chapman University
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