Michael Irizarry
Houston
Summary
Dynamic retail sales leader with a proven track record at T-Mobile, excelling in wireless sales and customer satisfaction. Expert in conflict resolution and digital onboarding, consistently surpassing performance metrics. Adept at building lasting relationships, driving loyalty, and delivering tailored solutions that enhance customer experiences and foster brand loyalty.
Overview
15
15
years of professional experience
Work History
Retail Sales Lead
T-Mobile
Houston
03.2014 - Current
- Connected with customers to understand their unique needs and provided personalized wireless, voice, and data solutions that fit their lifestyles.
- Built lasting customer relationships by delivering exceptional service, fostering loyalty, and exceeding satisfaction expectations.
- Tackled complex issues and customer escalations with patience and professionalism, ensuring swift resolution and positive outcomes.
- Leveraged digital tools to streamline onboarding processes and create seamless, efficient customer experiences.
- Consistently outperformed sales and service targets by combining in-depth product knowledge with a solutions-driven approach.
- Stayed ahead of industry trends and updates through regular training, ensuring expertise in T-Mobile’s products, services, and systems.
- Key Skills: Customer Needs Analysis, Wireless Sales, Conflict Resolution, Customer Satisfaction, Digital Onboarding, Problem-Solving, Relationship Building, Performance Metrics
Sales Consultant
Sprint
Houston
01.2012 - 01.2014
- Provided expert advice on wireless products and services, helping customers select the best options to meet their needs.
- Built rapport with customers, ensuring satisfaction through personalized service and ongoing support.
- Collaborated with team members to exceed sales goals and drive customer loyalty.
- Stayed informed about the latest Sprint offerings and industry trends, ensuring accurate and up-to-date information.
Store Manager
Radio Shack
Houston
01.2010 - 01.2012
- Led daily operations, ensuring the store ran smoothly and efficiently while achieving sales targets.
- Managed, trained, and developed a team of sales associates, promoting a culture of excellence and customer service.
- Handled inventory, ordering, and merchandising to maintain an attractive store layout and optimal stock levels.
- Established and maintained relationships with customers, driving repeat business and fostering brand loyalty.
- Monitored store performance and implemented strategies to increase sales and improve customer satisfaction.
Education
Computer Science
Texas A&M-Corpus Christi
Skills
- Customer-facing problem solving
- Wireless Sales
- Device Troubleshooting and Network Analysis
- Conflict Resolution & Escalations
- Digital Onboarding & Training
- Performance Metrics
- Relationship Building
- Team Leadership
Timeline
Retail Sales Lead
T-Mobile
03.2014 - Current
Sales Consultant
Sprint
01.2012 - 01.2014
Store Manager
Radio Shack
01.2010 - 01.2012
Computer Science
Texas A&M-Corpus Christi
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