Michael Isaacson
Summary
FinTech business leader with over 20 years of experience in lending, banking, and financial services, focusing on compliance and project management. Proven track record as Project Manager at an international tech firm and Senior Banking Branch Manager at leading US banks. Successfully owned a direct lending mortgage firm and achieved significant results in B2B sales for a financial consulting company. Recognized for strong analytical skills and ability to align technology with operational objectives for ongoing improvement.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Service Delivery Manager / Board Compliance Officer
Cognizant
02.2021 - Current
- Enforced compliance training for over 750 associates in mortgage and banking sectors.
- Oversaw CMSC’s mortgage loan servicing and debt collection operations.
- Directed development and implementation of advanced digital technology to modernize mortgage industry.
- Monitored budget information and expenditures to achieve team objectives.
- Coordinated cross-functional teams to resolve operational issues and improve service delivery.
- Reviewed daily service level agreements with partners to ensure compliance with standards.
- Cultivated business contacts to drive digital transformation in financial services portfolio.
- Participated in strategic planning initiatives to enhance service quality levels.
Branch Manager 2 / VP
BMO Harris Bank
01.2017 - 02.2021
- Drove deposit and loan growth across two branch locations as Multi-Branch Manager.
- Revamped customer experience, achieving significant improvement in customer satisfaction ratings.
- Elevated operational excellence, transforming one location's score from below benchmark to 95% in 18 months.
- Exceeded year-to-date sales goals through expert coaching and development of sales staff.
- Specialized in lending origination, enhancing loan sales volume through targeted coaching strategies.
Branch Manager / Sr. Loan Officer
Isaacson Lending / Mortgage Capital Associates
01.2016 - 01.2017
- Directed daily operations for branch, overseeing customer service, human resources, and sales activities.
- Originated conventional and government residential mortgage loans based on financial assessments.
- Established and nurtured a robust network of business relationships for mortgage lending referrals.
- Monitored branch financial performance monthly to ensure operational effectiveness.
Branch Manager 2 / Assistant VP
Capital One Bank
02.2014 - 01.2016
- Managed two locations, including high-volume branch with deposit base exceeding $75M.
- Aggressively marketed diverse investment opportunities to high net worth clients.
- Coached sales and service teams, establishing targets and strategies to achieve goals.
- Increased investment sales volume, meeting branch annual revenue target within first quarter.
- Achieved #11 nationwide ranking in sales, service, and growth metrics for one branch.
- Boosted another branch’s sales by 50%, reaching 200% of initial sales goal.
- Led team meetings to ensure staff alignment on goals and strategies.
- Conducted regular performance reviews to enhance employee development and productivity.
VP, Business Development
Viking Consulting Services Group LLC
03.2012 - 02.2014
- Managed private equity middle market acquisitions, focusing on revenue between $10 million and $100 million.
- Represented service associates to identify savings opportunities across expense analysis, cost recovery, and tax audit services.
- Established remote office for New York consulting firm, managing administration and building customer base in East Coast market.
- Accredited as agent for over 11 cost analysis service programs within first quarter.
- Developed strategic partnerships to expand service offerings and increase market presence.
- Analyzed competitive landscape, guiding strategic decisions to enhance service delivery.
- Prepared persuasive presentations and proposals detailing product value propositions.
Branch Manager 2
US Bank
01.2010 - 02.2012
- Generated over $1M in new lending within three months by developing strategic growth initiatives.
- Cultivated referrals and new accounts through targeted marketing campaigns for local businesses.
- Devised innovative marketing techniques, enhancing cross-selling of banking services to clients.
- Counseled high-net-worth individuals on investment opportunities and risk analysis.
- Positioned company as an industry leader via active community event participation.
- Resolved escalated customer complaints promptly, maintaining client satisfaction.
- Conducted regular audits of financial records, ensuring accuracy.
Branch Manager 3
Wells Fargo Bank
03.2003 - 12.2008
- Spearheaded business solicitation and cultivated strategic alliances with clientele.
- Directed daily operations of retail branch, encompassing sales, business development, and credit analysis.
- Managed a team of 15 customer service representatives and tellers to enhance service delivery.
- Assessed creditworthiness of clients through comprehensive financial analysis.
- Advised corporate and high net worth individuals on borrowing and financial strategies.
- Achieved annual growth in lending balances for five consecutive years.
- Promoted four times within branch management while overseeing multiple locations effectively.
- Demonstrated strong managerial and project leadership skills across diverse operational functions.
Education
Bio-Chemistry
University of Colorado
Boulder, COSkills
- Regulatory compliance
- Service level agreements
- Digital transformation
- Team leadership
- Communication skills
- Stakeholder engagement
- Active listening
- Project implementation
- Customer engagement
- Technology evaluation
- Third-party contracts
- Client onboarding
- Budget management
- Cross-functional collaboration
- Customer relationship management
Certification
- Licensed Mortgage Originator (49 States) NMLS 542932
- Mortgage Broker Certification
- Six Sigma Certification – ZSSWB121147555
- Agile Project Management Certified Training – 2019/2023
- Certified Corporate Trainer – Certified Teambuilding Instructor
Mortgage & Banking / Compliance and Training / Project Manager / Sales Manager
Seasoned professional with expertise in mortgage lending, compliance management, banking operations, business sales, and client development. Maintain solid administration and strategic planning to keep business operations running smoothly and services on point with the highest client expectations.
Timeline
Service Delivery Manager / Board Compliance Officer
Cognizant
02.2021 - Current
Branch Manager 2 / VP
BMO Harris Bank
01.2017 - 02.2021
Branch Manager / Sr. Loan Officer
Isaacson Lending / Mortgage Capital Associates
01.2016 - 01.2017
Branch Manager 2 / Assistant VP
Capital One Bank
02.2014 - 01.2016
VP, Business Development
Viking Consulting Services Group LLC
03.2012 - 02.2014
Branch Manager 2
US Bank
01.2010 - 02.2012
Branch Manager 3
Wells Fargo Bank
03.2003 - 12.2008
Bio-Chemistry
University of Colorado