MICHAEL ISBERG
White Lake
Summary
Experienced with agile project management, requirements gathering, and stakeholder engagement. Utilizes these skills to streamline product development and ensure alignment with business objectives. Track record of effective communication and team leadership, driving successful product launches and continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Owner
Open Dealer Exchange
07.2021 - Current
- Oversaw entire product deployments from vision and creation to rollout and delivery
- Owned and prioritized product backlog
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work
- Collaborated with development team on Digital Deal services and tasks
- Coordinated with software developers to create custom applications and trackers to achieve client goals
- Suggested enhancements to product design that would improve user experience
- Basic query writing and analysis using Microsoft SQL
- Internet proficient along with office technology-copy, fax, printer, etc
- Completed coursework in basic computer programming
- Oral and written communication
- Data analysis
- Agile Principles
- Scrum Methodology
- Project Organization
- Brainstormed with peers and other members of design team to determine enhancements and product features
- Contacted proper stakeholders to share changes to project scope and timelines
- Managed multiple projects effectively in demanding environment with tight deadlines
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
Product Implementation Specialist
Open Dealer Exchange
01.2019 - 07.2021
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs
- Configured, installed and handled troubleshooting tasks for variety of different applications
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service
- Explained complex, technology-related issues in basic, understandable terms to clients
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
Quality Assurance Analyst II
United Shore
08.2016 - 01.2019
- Designed and implemented a standard on-boarding training for new, incoming Quality Assurance Analysis
- Mentor and coach new team members
- Strategize, design, and implement new procedures and processes that meet business standards
- Consult and strategize with other business units to write User Stories for improving Business procedures and processes
- Conduct automated and manual regression testing for functionality of newly implemented technology
- Write and manage test cases for multiple technology enhancements using TFS
- Manage sprint workflow and capacity through TFS
- Build, run, and analyze queries using Microsoft SQL
- Communicate process changes with impacted business units throughout the entire enhancement process
- Actively test newly implemented processes and enhancements to ensure functionality with the business
Business Liaison
United Shore
07.2015 - 08.2016
- Consult and strategize with other business units to gather requirements for improving Closing procedures and processes
- Work closely with Information Technology to implement new system processes and enhancements
- Communicate process changes with impacted business units throughout the entire enhancement process
- Actively test newly implemented processes and enhancements to ensure functionality with the business
- Work closely with other business units in establishing new TRID guidelines and procedures in accordance with CFPB guidelines
- Actively test new TRID procedures and enhancements in accordance with the CFPB guidelines
- Review and submit HUD-1 documentation for Closer review and Compliance
- Review and submit supporting closing documentation
- Advise broker/title/escrow company phone calls
- Advise broker/title/escrow company emails
Education
Bachelors of Science - Sociology
Clarion University of Pennsylvania
Clarion, PASkills
- Microsoft Office
- Quality assurance
- Process implementation
- Basic query writing/analysis using Microsoft SQL
- Oral and written communication
- Agile Principles
- Business analysis
- Scrum Methodology
- Project Organization
- Product backlog management
- Roadmap development
- Release planning
Certification
- Certified Scrum Product Owner [CSPO]
- Scrum Master Certified [SMC]
- Certified Agile Leadership for Organizations [CAL-O]
- Certified Agile Leadership Essentials [CAL-E]
Timeline
Product Owner
Open Dealer Exchange
07.2021 - Current
Product Implementation Specialist
Open Dealer Exchange
01.2019 - 07.2021
Quality Assurance Analyst II
United Shore
08.2016 - 01.2019
Business Liaison
United Shore
07.2015 - 08.2016
Bachelors of Science - Sociology
Clarion University of Pennsylvania
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