Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Michael Ito

Henderson

Summary

Dynamic and results-driven professional with extensive experience at FedEx Ground, excelling in package handling and safety compliance. Proven ability to enhance team performance through effective training and relationship building. Skilled in damage control and adept at problem-solving in high-pressure environments, consistently exceeding performance expectations during peak seasons. Able to work in both team and individual environments.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Package Handler/switcher

FedEx:Ground
03.2017 - Current
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
  • Helped train new employees in safe practices and warehouse procedures.
  • Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Served as a mentor to new teachers, sharing best practices and contributing to their professional growth.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.

Sales Associate

Golfsmith
03.2015 - 11.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Performed cash, card, and check transactions to complete customer purchases.

Trainer

Kaiser Permanente
05.2003 - 08.2005
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
  • Helped train new employees in safe practices and warehouse procedures.
  • Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Served as a mentor to new teachers, sharing best practices and contributing to their professional growth.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.

Babysitter

Brother
08.2005 - 07.2016
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
  • Planned fun outings and educational activities to keep children entertained.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
  • Improved children's bedtime routines with consistent schedules and calming activities.
  • Provided first aid and care during emergencies, ensuring child safety at all times.

Education

No Degree - Finance

San Diego State University
San Diego, CA

College Prep

Clayton Valley High School
Concord, CA
06.1989

Skills

  • Heavy lifting
  • Team collaboration
  • Warehouse safety
  • Package unloading
  • Packaging
  • Adaptable to change
  • Loading and unloading
  • Stacking packages
  • Truck loading and unloading
  • Sorting packages
  • Label reading
  • Fragile item handling
  • Pallet jack operation
  • Radio frequency equipment expertise
  • Package scanning
  • Damage control
  • Willing to learn
  • Problem-solving
  • Attention to detail
  • Physical strength and stamina
  • Lifting and sorting
  • Material handling
  • Safety precautions
  • Critical thinking
  • Decision-making
  • Relationship building
  • Materials handling safety training

    • Health and safety compliance

    Trained new switchers

    Assist in training new package handlers

    Train new facers

Accomplishments

During my career at fedex, I have successfully trained many switchers, package handlers and facers.

Certification

Fully certified golf instructor

Manlift certification

Forklift certified

Timeline

Package Handler/switcher

FedEx:Ground
03.2017 - Current

Sales Associate

Golfsmith
03.2015 - 11.2016

Babysitter

Brother
08.2005 - 07.2016

Trainer

Kaiser Permanente
05.2003 - 08.2005

No Degree - Finance

San Diego State University

College Prep

Clayton Valley High School

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Michael Ito