Michael Izaguirre
Victorville,CA
Summary
Results-driven professional with extensive expertise in customer service, mechanics, and heavy equipment operations. Proven ability to tackle challenging tasks and collaborate effectively, complemented by strong problem-solving skills. Committed to continuous learning and adapting ideas by leveraging a diverse skill set accumulated over years of experience to drive organizational success and foster improvement. Eager to contribute to long-term goals while advancing within the company.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bus Operator
Omnitrans
10.2024 - Current
- Ensure timely arrivals, maintained excellent safety record, memorized multiple routes, and assist passengers with special needs.
- Perform pre-trip inspections, report maintenance issues, adhere to traffic laws, and company policies.
- Address passenger inquiries, concerns, and handle unexpected situations calmly.
- Maintain punctuality and efficiency in route completion. Collaborate with dispatch to optimize schedules and minimize delays.
Warehouse Worker
Target Distribution Center
01.2021 - 10.2024
- Inspect products for accuracy, ensuring compliance with warehouse protocols.
- Certified operator of heavy equipment such as the Reach, Order Picker, and Triple Pallet Rider.
- Consistently pushed, pulled, and lifted materials or equipment ranging from 0 - 180 pounds
- Performed boxing, packing, repacking, labeling, and preparation of related documents for shipment.
Mail Carrier
United States Postal Service
09.2018 - 09.2019
- Delivered government mail and packages, organized documents, and managed USPS truck logistics.
- Maintained high customer satisfaction with timely service during extended hours and holidays.
- Ensured accurate document organization by numerical and alphabetical order under tight deadlines.
- Fostered positive customer relationships through prompt, professional interactions, balancing time constraints with quality service delivery.
- Implemented systematic approach to route planning, minimizing delivery time and maximizing productivity in a fast-paced postal environment.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Lube Technician
Norm Reeves Ford
05.2018 - 09.2018
- Delivered exceptional customer service and resolved issues, ensuring clear communication with clients and team.
- Collaborated effectively with colleagues to safely complete tasks, enhancing team efficiency.
- Explained technical issues in an understandable manner, improving customer satisfaction.
- Contributed to a cohesive team environment, achieving job completion targets.
Mechanic
Ed Butts Ford
11.2015 - 05.2018
- Repaired vehicles and communicated repair needs to customers and advisors, ensuring clear understanding.
- Trained co-workers on correct repair procedures, enhancing team efficiency and skill levels.
- Obtained certifications for new repair procedures, staying current with industry standards.
- Utilized problem-solving and critical thinking to diagnose and resolve complex vehicle issues.
- Improved repair turnaround times, contributing to higher customer satisfaction and repeat business.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Calculated costs of materials and labor to prepare detailed repair estimates.
- Analyzed vehicle data using advanced diagnostic equipment.
Porter
Norm Reeves Honda
04.2014 - 11.2015
- Transported customers, ensuring timely and safe travel.
- Resolved customer complaints, maintaining high satisfaction.
- Cleaned and repaired vehicles, improving service quality.
- Coordinated vehicle issues with advisors for efficient service.
- Trained new staff on job responsibilities, enhancing team performance.
Steward
Savior
02.2013 - 04.2015
- Ensured cleanliness by washing dishes and maintaining kitchen hygiene.
- Prepared meals and managed food safety certifications.
- Transported and retrieved heavy equipment efficiently.
- Assumed leadership roles in absence of upper management.
- Traveled to multiple locations to meet business needs.
Education
Ford Asset Program - Mechanics
Cerritos College
Norwalk, CA05-2016
No Degree - General Studies
Cerritos College
Norwalk, California, CAHigh School Diploma -
Downey High School
Downey, CA06-2011
Skills
- Heavy Machine Operator
- Good Math Skills
- Basic Computer Skills
- Well-Organized
- Multi-Tasking
- Customer Service
- Time Management
- Problem Solving
- Adaptability
- Conflict Resolution
Certification
- Dean's List Certificate 2016
- Smog Certificate 2016
- B Class License - Passenger and Air Brakes Endorsements
Languages
English
Spanish
Timeline
Bus Operator
Omnitrans
10.2024 - Current
Warehouse Worker
Target Distribution Center
01.2021 - 10.2024
Mail Carrier
United States Postal Service
09.2018 - 09.2019
Lube Technician
Norm Reeves Ford
05.2018 - 09.2018
Mechanic
Ed Butts Ford
11.2015 - 05.2018
Porter
Norm Reeves Honda
04.2014 - 11.2015
Steward
Savior
02.2013 - 04.2015
Ford Asset Program - Mechanics
Cerritos College
No Degree - General Studies
Cerritos College
High School Diploma -
Downey High School