Michael Jabro
El Cajon
Summary
Experienced with navigating diverse routes and ensuring timely deliveries. Utilizes knowledge of vehicle maintenance and repair to prevent breakdowns and maintain operational efficiency. Track record of effective communication and problem-solving skills, ensuring seamless service and client satisfaction. Seeking to grow in a new career that involves providing customer satisfaction.
Overview
14
14
years of professional experience
Work History
Service Truck Driver
RBS Towing
04.2018 - Current
- Participated in regular AAA safety meetings to stay informed on industry best practices and maintain a safe work environment.
- Followed all federal, state, and local regulations pertaining to commercial transportation, ensuring compliance at all times.
- Increased on-time delivery rates by consistently meeting or exceeding estimated arrival times.
- Building rapport with customers to ease their stress and ensure a positive service experience, even in challenging situations.
Service Truck Driver
Sky Towing & Recovery
11.2015 - 02.2018
- Improved customer satisfaction by providing timely and efficient service on truck deliveries.
- Collaborated with team members in loading/unloading tasks, streamlining processes and reducing time spent at pickup/drop-off locations.
- Assisted in training new drivers, sharing best practices for safe and efficient driving techniques.
- Supported management in developing strategies for improving service delivery and overall customer satisfaction.
Service Truck Driver
Usa Towing & Recovery
07.2013 - 09.2015
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Answered roadside assistance calls for tows and other vehicle support.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
Service Truck Driver
Angelos Towing
07.2011 - 06.2013
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Providing safe and effective tire changes in various environments.
Education
Steele Canyon High School
Spring Valley06-2011
Skills
- Safe driving practices
- Customer Service
- Time management
- Computer Literacy
- Team Collaboration
- Problem-solving abilities
- Multitasking Abilities
- Attention to detail
Languages
Arabic
Native or Bilingual
Timeline
Service Truck Driver
RBS Towing
04.2018 - Current
Service Truck Driver
Sky Towing & Recovery
11.2015 - 02.2018
Service Truck Driver
Usa Towing & Recovery
07.2013 - 09.2015
Service Truck Driver
Angelos Towing
07.2011 - 06.2013
Steele Canyon High School
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