Michael Jackson
Hurst,TX
Summary
Dedicated and organized professional with a B.A. in Organizational Leadership and Military Studies from Texas Tech University. Drawing on my military background and leadership experience, I thrive in fast-paced, high-pressure environments that demand precision and reliability. Skilled in data entry, process improvement, and team collaboration, I am eager to contribute my analytical and organizational abilities as a Medical Records/Data Entry Clerk in a dynamic ophthalmology practice.
Overview
6
6
years of professional experience
Work History
Retail Associate
Ross Dress for Less
Hurst , Texas
05.2019 - 04.2020
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Store Manager in Training
Ross Dress for Less
Hurst, Texas
01.2022 - 09.2022
- Handled data entry for inventory and vendor coordination, maintaining accurate records in a fast-paced retail environment.
- Oversaw daily store operations, ensuring adherence to company standards and delivering excellent customer service.
- Trained and supervised a team, emphasizing attention to detail and accuracy in merchandising and pricing tasks.
- Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
- Optimized store layout for better customer flow, increasing foot traffic and overall sales numbers.
Community Advisor
Texas Tech University
Lubbock, TX
08.2023 - 05.2024
- Maintained detailed records for student housing programs, ensuring compliance with university policies.
- Coordinated events and managed data for a large residential community, boosting engagement through clear communication and precise scheduling.
- Addressed resident inquiries and resolved conflicts promptly, demonstrating strong interpersonal skills and reliability.
- Increased occupancy rate 80% with improved marketing and tenant relations strategies.
- Developed strong relationships with residents through consistent communication and support.
- Improved community engagement by organizing and facilitating regular events and activities.
Assistant Manager of Operations
Amazon
Lubbock, Texas
03.2025 - 05.2025
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Implemented safety protocols to maintain a secure work environment for employees.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Ensured compliance with industry regulations by staying updated on relevant laws and policies.
- Reported issues to higher management with great detail.
Second Lieutenant
U.S. Army
Killeen, Texas
05.2025 - Current
- Oversee data entry and inventory tracking for complex logistics operations, ensuring accuracy in critical documentation.
- Analyze performance metrics to enhance operational processes, improving efficiency and streamlining workflows.
- Lead diverse teams under tight deadlines, fostering collaboration and upholding high standards of dependability.
- Manage sensitive information with care, strictly adhering to confidentiality protocols.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
B.A. - Organizational Leadership & Military Studies
Texas Tech University
Lubbock, TX05-2025
Skills
- Data Entry & Records Management
- Attention to Detail & Accuracy
- Process Improvement & Time Management
- Team Collaboration & Communication
- Confidentiality & Compliance
- Microsoft Office Suite (Excel, Word, Outlook)
- Inventory Tracking & Data Analysis
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved aviation mainitance system within my current company for my unit; which led to the gathering intel communications for my chain of command.
Timeline
Second Lieutenant
U.S. Army
05.2025 - Current
Assistant Manager of Operations
Amazon
03.2025 - 05.2025
Community Advisor
Texas Tech University
08.2023 - 05.2024
Store Manager in Training
Ross Dress for Less
01.2022 - 09.2022
Retail Associate
Ross Dress for Less
05.2019 - 04.2020
B.A. - Organizational Leadership & Military Studies
Texas Tech University
Student Involvement
- Member, Black Student Organization – Texas Tech University Aug 2021 – May 2024
- Collaborated with peers to plan cultural and educational events, managing logistics and maintaining accurate records.
- Supported initiatives to promote diversity and inclusion, strengthening community engagement through teamwork and effective communication.
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