Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Michael Jackson

Phoenix,AZ

Summary

Qualified System Engineer with over 20 years of expertise in IT infrastructure and cloud architecture, specializing in designing and implementing cost-effective, secure, and scalable IT solutions. Proficient in installing, maintaining, and administering computer hardware across various environments, from local offices to large-scale data centers. Extensive experience in virtualization, cloud adoption, and hybrid environments, complemented by strong team leadership skills. Recognized for streamlining processes and automating workflows to drive business objectives, achieving significant cost savings, increased system uptime, and enhanced end-user satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

IT System Administrator: Windows Servers/Cloud Infrastructure

Visory
02.2025 - Current
  • Installed, configured, and managed network equipment, including internal and client-facing IP spaces.
  • Resolved client-facing issues and tickets within contracted SLAs, serving as an escalation resource for support teams.
  • Administered Azure environments, including Entra AD, Intune, Partner Center, and Office Admin.
  • Managed Azure Virtual Desktop (AVD) for multiple tenants using Nerdio, focusing on issue remediation, performance, cost analysis, and sizing.
  • Performed DUO administration, including tenant provisioning, user administration, incident remediation, and project task management.
  • Conducted Okta administration, including incident remediation, application provisioning, and user provisioning to session applications.
  • Perform Server Administration for Microsoft RDS Cloud environment for 30+ small - mid tier MSP Tenants.
  • Perform Citrix administration for Cloud MSP tenants.
  • Perform Azure AVD administration for Cloud MPS tenants using Nerdio Environment and Azure Portal.
  • Manage physical server equipment in Hosting Datacenter.
  • Proactively monitored network and system health and created/updated documentation and network diagrams in IT Glue.
  • Participated in a rotating on-call schedule to respond to network outages and other critical issues.
  • Create PowerShell scripts – generated server operational script to analyze and clean up alerting cloud volumes on VMWare Datastores, saving the server team hours in remediation time on disk space tickets.
  • Mentored junior staff in troubleshooting techniques and best practices for system administration.
  • Optimized hardware utilization, conducting detailed assessments and reallocating resources for better performance.
  • Diagnosed and resolved hardware and software issues.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Devised scripts and automation tools to improve system efficiency.

Senior IT Systems Engineer: Virtualization (Contract)

Ahead Technologies / Warner Bros. Discovery
03.2020 - 12.2024
  • Led a team in the design, implementation, and administration of Virtual Desktop Infrastructure (VDI) solutions, including Horizon Cloud on Azure and Horizon View platforms.
  • Developed PowerShell scripts for VDI provisioning automation, which decreased provisioning time by 25%.
  • Designed and implemented Azure infrastructure to support Horizon VDI platforms.
  • Migrated on-premises images to the cloud using Azure Migrate to support DR initiatives and standardize imaging between environments.
  • Managed the strategic implementation of VDI provisioning for major production projects, including Olympic Broadcasting and a Next-gen Horizon Cloud on Azure migration.
  • Administered VMware/Omnissa solutions, including Workspace One Access Cloud, Horizon View, App Volumes, and Horizon Cloud on Azure.
  • Provided Tier 3 operational support for P1/P2 incidents and acted as the support lead for the engineering team.
  • Created extensive documentation, including infrastructure designs, cloud solution dataflows, on-prem VMWare Horizon dataflow designs, and hybrid dataflow designs.

IT Infrastructure Architect Lead

Dignity Health
08.2017 - 06.2019
  • Led a team of 15 engineers in designing and implementing enterprise-level infrastructure solutions.
  • Managed senior-level projects for executive leadership, encompassing network, storage, firewall, and security components.
  • Created detailed technical data flow designs and server build requirements for a 40 hospital network,

IT Infrastructure Architect

Dignity Health
05.2011 - 08.2017
  • Evaluated vendor products to identify best-fit applications and infrastructure solutions.
  • Designed network, storage, and security components for various projects and led design reviews to ensure alignment with business and technical requirements.
  • Managed and implemented server and virtual designs, including application installation and troubleshooting.
  • Collaborated with cross-functional teams to assess technology needs and provide tailored solutions.
  • Mentored junior architects, fostering professional development and knowledge sharing within the team.
  • Worked with business analysts and different subject matter experts to gather and define requirements, identify constraints, and plan scopes.

IT Server Build Team Lead

Dignity Health
08.2009 - 05.2011
  • Led a team of 5 build engineers responsible for provisioning and documenting server assets for production environments.
  • Managed project timelines, task assignments, and deliverables.
  • Oversaw the inventory and deployment of enterprise server equipment.
  • Installed and managed server hardware maintained in multiple enterprise datacenters.

Education

Bachelor of Science - Computer Information Systems

DeVry University
Phoenix, AZ
01.2003

Skills

  • Design and administration of Azure environments
  • Implementation of Horizon Cloud in Azure
  • Experience with Microsoft Entra ID and Intune Management
  • Proficient in Omnissa Workspace One
  • Proficient in Nerdio
  • VMware administration (with AppVolumes)
  • Citrix administration
  • Cloud-based desktop solutions (Azure)
  • CyberArk implementation expertise
  • Proficient in PasswordState
  • Okta administration
  • Duo MFA management
  • SentinelOne
  • Beyond Trust
  • HSM security management
  • PowerShell and Terraform scripting
  • Microsoft Windows Server proficiency
  • Experience with MS SQL Server (2008 and later)
  • Designed and implemented Radiology RDS host services
  • McKesson PACS
  • Skilled in GE Viewpoint software
  • Mobile Device Management (Zebra, Clinical Devices)
  • Jira project management
  • NetApp system administration
  • Proficient in Ivanti AppSense
  • Datacenter Infrastructure Hardware
  • Experience with Kyocera technology
  • Experience with Logic Monitor tools
  • Immybot
  • Experience with ConnectWise
  • Experience with N-Able

Websites

Certification

  • Azure Fundamentals (AZ-900)
  • VMware Certified Professional: Workspace One UEM

Timeline

IT System Administrator: Windows Servers/Cloud Infrastructure

Visory
02.2025 - Current

Senior IT Systems Engineer: Virtualization (Contract)

Ahead Technologies / Warner Bros. Discovery
03.2020 - 12.2024

IT Infrastructure Architect Lead

Dignity Health
08.2017 - 06.2019

IT Infrastructure Architect

Dignity Health
05.2011 - 08.2017

IT Server Build Team Lead

Dignity Health
08.2009 - 05.2011

Bachelor of Science - Computer Information Systems

DeVry University