Michael Jacobs
Old Navy Outlet Store
Reno,NV
1
Certification
15
years of professional experience
Dynamic retail professional with extensive experience in high-volume and service-oriented environments, recognized for enhancing customer satisfaction and developing staff capabilities that lead to significant performance improvements. Proven expertise in sales strategies, complemented by strong interpersonal communication skills, consistently drives target achievement. A commitment to effective team training and strategic planning fosters a collaborative atmosphere that empowers colleagues and elevates overall store performance. Passionate about creating exceptional customer experiences while maximizing operational efficiency.
Work History
General Manager
7 Months- Managed comprehensive store operations, focusing on financial metrics, workforce management, merchandising initiatives, inventory control, and delivering a superior customer experience.
- Implemented strategies to cultivate leadership skills within teams, fostering accountability and improving overall business outcomes.
- Spearheaded operational excellence by analyzing KPIs, optimizing labor, and executing strategic initiatives.
ASSISTANT GENERAL MANAGER
4 Years 8 Months- Oversaw daily business operations to ensure efficiency and service quality.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created a positive work environment by developing team.
- Fostered positive work environment by building cohesive team.
- Enhanced guest engagement and service to encourage repeat business.
GENERAL MANAGER
3 Years 2 Months- Oversaw daily business operations, ensuring effective staffing, scheduling, inventory control, customer service, and sales.
- Created a positive work environment by developing the team.
- Led and mentored newly hired employees, enhancing their understanding of company programs.
- Fostered a positive work environment by developing team cohesion and collaboration.
STORE MANAGER
8 Months- Managed daily store operations, including opening and closing procedures and cash handling, ensuring smooth transactions.
- Evaluated operational efficiency of store departments, identifying opportunities for improvement.
- Recruited, trained and supervised new employees.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Assessed operational efficiency of the store's departments.
- Cultivated repeat business by addressing customer concerns with knowledgeable and friendly service.
DISTRICT MANAGER
4 Years 5 Months- Identified and developed top talent to promote a performance-oriented culture.
- Developed top talent to foster a performance-oriented culture across stores.
- Coached and trained store managers to enhance productivity and profitability.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Cultivated positive rapport with associates and team leadership.
- Ensured that all stores met their monthly targets by providing guidance and support.
- Resolved customer complaints promptly, ensuring high customer service satisfaction.
STORE MANAGER
5 Years 5 Months- Managed daily store operations, ensuring efficient opening and closing procedures and accurate cash handling.
- Monitored and evaluated storewide merchandising standards to uphold operational excellence.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed training programs for associates, enhancing their understanding of daily tasks and procedures.
- Mitigated business risks by working closely with staff members and assessing performance.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Education
Associates of Arts - General Business Studies
Skills
Project execution management
Analytical reasoning
Cross-functional team management
Verbal and written communication
Risk mitigation
Performance analysis
Communication skills
Team training and development
Troubleshooting expertise
Staff-retention programs
Analytical skills
Employee scheduling
Succession planning
Goal setting
Budget forecasts
PC competent
Expense control
Project planning
Certification
ServSafe Manager Certification
Timeline
General Manager
Old Navy Outlet Store
01.2026 - CurrentRead More
GENERAL MANAGER
BANANA REPUBLIC
11.2021 - 01.2025Read More
ASSISTANT GENERAL MANAGER
ONE9 TRAVEL CENTER
04.2021 - 12.2025Read More
STORE MANAGER
99 CENTS ONLY
03.2021 - 11.2021Read More
DISTRICT MANAGER
ROSS STORES
08.2016 - 01.2021Read More
STORE MANAGER
ROSS STORES
03.2011 - 08.2016Read More
Truckee Meadows Community College
Associates of Arts from General Business Studies
Read More