Michael James
Summary
Reliable Construction Management graduate possessing effective time management and logical decision-making abilities. Talented at conducting site surveys, analyzing vendor proposals and reviewing construction documentation. Thorough knowledge of job-related legal issues and safety standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bike Officer
Caesars Entertainment
05.2022 - Current
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Responded to emergency calls to provide assistance to citizens in need.
- Recorded facts to prepare reports documenting incidents and activities.
- Conducted searches of individuals, vehicles and premises.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Monitored criminal activity in community to identify suspicious activity.
- Monitored traffic violations, issuing citations as necessary.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
Chemical Biological Radiological & Nuclear OPS
US Army Reserve
08.2015 - Current
- Operated the Joint Biological Point Detection System known as the JBPDS analyzing periodic air samples to identify biological threats
- Operator of Biological Integrated Detection System (BIDS) operator
- Maintained required level of proficiency in use of firearms.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Upheld Army dress and appearance regulations for professional appearance.
- Trained in small arms, anti-armor and indirect fire weapons.
- Prepared and submitted personnel, ordnance and operational reports.
- Worked weekends and long hours in deployed locations to complete Biological sample taskings.
- Looked after weapons by scheduling and performing organizational and preventive maintenance.
- Operated surveillance radar, communication systems and identification equipment.
- Managed weapon handling, delivery and shipping systems.
- Upheld code of conduct and maintained professionalism in stressful situations.
Store Manager
Rent-A-Center
04.2010 - 05.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Associate of Science - Construction Management
Ashworth College
Norcross, GA08.2023
Undergraduate Certificate - Psychology
Ashworth College
Norcross, GA01.2021
Skills
- Status Reporting
- Codes Compliance
- Computer Drafting
- Project Estimation
- Submittals Coordination
- Estimating
- Budget Administration
- Project Planning
- Cost Tracking
- Operations Oversight
- Rule Enforcement
- Emergency Response
- Inspection Coordination
- Equipment Operation
- Vendor Relationship Management
- Job Planning
- Zoning Review
- Contractor Oversight
- OSHA Compliance
- Public Safety
Certification
- Licensed FAA UAV Pilot
- Part 107 Commercial Unmanned Aerial Vehicle drone Pilot
Timeline
Bike Officer
Caesars Entertainment
05.2022 - Current
Chemical Biological Radiological & Nuclear OPS
US Army Reserve
08.2015 - Current
Store Manager
Rent-A-Center
04.2010 - 05.2022
Associate of Science - Construction Management
Ashworth College
Undergraduate Certificate - Psychology
Ashworth College
Similar Profiles
Lance K. LeongLance K. Leong
Assistant Banquet Manager at Caesars Entertainment (Caesars Forum)Assistant Banquet Manager at Caesars Entertainment (Caesars Forum)
KIMBERLY FAULDSKIMBERLY FAULDS
VIP Digital Sports and ICasino Director at Caesars Entertainment, Caesars DigitalVIP Digital Sports and ICasino Director at Caesars Entertainment, Caesars Digital
Angel FiguresAngel Figures
Bartender at Caesars EntertainmentBartender at Caesars Entertainment
Charles MuhtadiCharles Muhtadi
Stationary Engineer at Caesars EntertainmentStationary Engineer at Caesars Entertainment
Alaysia SmithAlaysia Smith
Security, Nightlife, Bike Officer/Report Writer at Park MGMSecurity, Nightlife, Bike Officer/Report Writer at Park MGM