Michael James

• Performs security and traffic patrols, assisting deputy sheriffs with various matters

• Prepares a variety of reports to include daily logs, tow sheets, theft reports, vehicle impoundment

forms, and traffic hazard reports

• Carries out duties in accordance with federal, state, and local laws and ordinances

• Obtained LEIN Field Services operator certificate (section 1)

• Designs, develops, supports, and maintains internal IT infrastructure, including server virtualization,

storage, and networking technologies

• Performs internal security audits in preparation for cybersecurity assessments, such as NIST 800-53

• Works with remote clients to design, plan, and implement customized IT solutions, to include cloud

migrations, platform upgrades, and Identity Access Management (IAM)

• Implemented and maintains Wazuh SIEM tool for internal and external client environments, collecting

security metrics for endpoints, servers, and network devices

• Generates standard operating procedures for clients

• Assigns tasks and supervises student intern

• Provides Tier 1 and Tier 2 help desk support for approximately 55 local users and 65 remote users
• Executed the migration from an AT&T Megacom PRI/T1.5 to AT&T BVoIP and FelxIP services
• Headed the migration from an on-premises Mitel PBX to a Mitel VoIP cloud-based solution
• Facilitated the transition of office workers to remote users during the COVID-19 outbreak
• Documented all current and historical information technology in use at Nora System US office to create a runbook of all applications, systems, network topologies, and user guides
• Helps with current migration of service desk platform, EasyVista Phosphorus, to Oxygen

• Provided Tier 1 and Tier 2 help desk support for clients in dental, retail, manufacturing, and construction industries
• Designed and implemented physical network infrastructure
• Analyzed wireless networks and proposed solutions to increase coverage, maximize performance, and reduce security risks
• Generated and edited SOPs for internal use and client processes

• Provided Tier 1 help desk support for the CRM system
• Provided end user training on system use
• Created custom reports, views, and workflows
• Cleared backlog of system upgrade requests
• De-duplicated accounts, contacts, and leads using Paribus Discovery

• Provided Tier 2 help desk support
• Administered Microsoft systems and services, such as Server 2008r2, Server 2012r2, Server 2016r2, Active Directory, Azure AD, MS MFA, and Office 365
• Assisted in Platform Team management by allocating team resources, scheduling meetings, and troubleshooting client projects
• Automated tasks with PowerShell scripts for Active Directory, O365, and Exchange On-Premises
• Reviewed and edited documents, such as scopes of work, contracts, etc.

• Provided Tier 1 help desk support
• Trained in PowerShell use and scripting

• Monitored network security through use of Windows domain control
• Installed and updated Windows Server 2012 Active Directory
• Provided basic computer and software training for employees
• Configured and deployed desktop computers

• Patrolled university campus to ensure student safety and wellbeing
• Responded to and mitigated emergency response
• Coordinated cadet schedules by utilizing spreadsheet software
• Advised and conducted interviews for cadet recruitment

• Maintained $2.2 million inventory using ongoing cycle counts to meet 0.25% shrink goal
• Implemented and trained personnel in corporate asset protection planning
• Managed daily deposit, payroll, and expenses for $6 million/year store location
• Provided point-of-sale system technical support for sales staff
• Accolades:
• Guitar Center Outstanding Service Award for 2003
• Ten-time recipient of Guitar Center Top Performer Shrink Management Award

• Designed professional audio sound systems for installation
• Trained end-users in stage lighting control software
• Produced live entertainment events