MICHAEL JAMES BUTI
Santa Rosa,CA
Summary
Dedicated and adaptable professional seeking a rewarding opportunity with a reputable organization that values growth and development. Skilled at establishing strong connections with colleagues and clients, fostering positive relationships. Backed by outstanding references, known for integrity, punctuality, and dependability. Demonstrated expertise in delivering exceptional customer service. Proficient in utilizing hand and power tools, with a solid background in chemical cleaning and physical labor. Willing to work extended hours and in any weather conditions to ensure project success.
Overview
4
4
years of professional experience
Work History
Service Technician
Kaeser Compressors
05.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Field Service Technician
West Coast Compressor
06.2022 - 04.2023
- Performed maintenance and repairs to various air compressed systems with hand and power tools
- In charge of interpreting instructions, reading diagrams, troubleshooting, completing paperwork using Microsoft (Word, Outlook, Excel), following OSHA guidelines
- Attended multiple work related training sessions and conferences to strengthen knowledge and abilities
- Was in charge of keeping a company vehicle, smart phone, and tablet in pristine condition
- Communicated with customers about their service and needs
- Followed and maintained proper safety standards and guidelines at all times
Maintenance Worker, Cashier Representative
In-N-Out Burger
05.2021 - 06.2022
- Used various hand tools, ladders, machinery/ equipment, and chemicals to maintain facility cleanliness
- Deep cleaning (top to bottom of the entire restaurant), chemical cleaning, heavy lifting (pallets and food items), degreasing, garbage pit cleaning, window cleaning, patio scrubbing, garbage sweeping, heavy box lifting, light bulb replacement and power hose cleaning duties
- Utilize safe methods of chemical and spray use and follow/ implement safety procedures
- Communicate tactfully and effectively with the public with an enthusiastic and helpful demeanor
- High volume cashiering/customer service in all restaurant sections
Education
Associate of Arts - Liberal Arts And Sciences
Las Positas College
Livermore, CA08.2023
High School -
Granada High School
Livermore, CA06.2020
Skills
- Maintenance
- Customer Service
- Honest & Reliable
- Team Player
- Hand/Power tool Knowledge
- Dependable
- Safety Training
- Excellent References
Work References
- Eduardo Duran, Supervisor, Kaeser Compressors, 510-358-6359
- Tiane Green, Store Manager, In-N-Out Burger, 909-561-1489
- Jean Acosta, 2nd Manager, In-N-Out Burger, 408-439-3884
- Mario Iacomini, Soccer Coach, Granada High School, 925-784-9227
Timeline
Service Technician
Kaeser Compressors
05.2023 - Current
Field Service Technician
West Coast Compressor
06.2022 - 04.2023
Maintenance Worker, Cashier Representative
In-N-Out Burger
05.2021 - 06.2022
High School -
Granada High School
Associate of Arts - Liberal Arts And Sciences
Las Positas College
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