Michael Jamison
Hutto,TX
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
13
13
years of professional experience
Work History
Store Manager
Wal-Mart Supercenter
Cedar Park, TX
10.2019 - 06.2024
- Implemented customer service benchmarks and supervised staff to ensure adherence. Regularly assessed staff compliance with established customer service standards.
- Maintained compliance with safety regulations and company policies.
- Prepared monthly reports on sales figures, expenses, and profits.
- Identified cost-saving opportunities by implementing waste reduction initiatives.
- Conducted analysis on operational efficiency of departmental functions.
- Streamlined stock tracking through implementation of efficient systems.
- Managed the creation of weekly work schedules for store personnel.
- Effectively addressed customer complaints, ensuring timely resolutions.
- Utilized strategic methods to optimize sales and profits.
- Monitored employee performance and identified areas of improvement for corrective action.
- Recruited, trained and supervised new employees.
- Identified operational issues and implemented process improvements to enhance workplace safety and productivity.
- Increased customer satisfaction and optimized store operations by establishing solid relationships with customers, while also effectively solving problems on a daily basis.
- Provided outstanding customer service and followed established protocols, resulting in higher sales and decreased shrinkage.
- Analyzed store performance, integrated feedback and executed improvement strategies.
- Managed and monitored storewide merchandising standards to ensure operational excellence.
- Successfully executed revenue-generating tactics and penetrated untapped markets through strategic business initiatives.
- Reviewed financial statements and sales or activity reports to assess productivity or achievement of goals.
Store Manager
Wal-Mart Supercenter
Round Rock, TX
10.2017 - 10.2019
Store Co-Manager
Wal-Mart Supercenter
Georgetown, TX
10.2014 - 10.2017
- Promoted safety practices throughout the entire store by conducting safety drills periodically.
- Conducted weekly team meetings to discuss progress and address any issues or concerns.
- Assisted customers with product selection while providing excellent customer service.
- Ensured compliance with all company policies and procedures.
- Identified potential opportunities for increased revenue generation and cost savings initiatives.
- Trained, supervised, coached, evaluated, and motivated staff members.
- Coordinated with vendors and suppliers to ensure delivery of merchandise in a timely manner.
- Reviewed daily sales reports and developed action plans based on results.
- Resolved customer complaints in a professional manner.
- Established strong relationships with local businesses to build brand awareness.
- Maintained cleanliness of the store and ensured that shelves were properly stocked at all times.
- Performed regular audits of stockroom items to ensure accuracy of inventory records.
- Ensured compliance with health and safety regulations by conducting regular inspections of the premises.
- Developed and implemented strategies to increase store profitability.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Analyzed sales data to identify trends in customer buying habits.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Evaluated job applicants through interviews to ensure the selection of qualified individuals who would contribute positively as team members.
- Proactively identified areas for improvement, leading to the implementation of streamlined processes that prioritized workplace safety and improved overall productivity.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Ensured the accuracy and attractiveness of store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
- Coordinated and directed business or department activities related to production, pricing, and sales.
- Utilized excellent communication skills to effectively determine customer requirements through meaningful conversations.
Assistant Store Manager of Operations
Wal-Mart Supercenter
Gatesville, TX
05.2011 - 10.2014
- Managed incoming goods from vendors, overseeing order accuracy during receipt process.
- Implemented effective strategies for increasing sales revenue within assigned area.
- Played a key role in the growth of the team by assisting with the recruitment, selection, and training of new employees.
- Monitored daily sales figures to track progress toward goals.
- Coordinated daily store operations to maintain efficient workflow.
- Maintained a safe working environment by enforcing safety regulations and conducting regular inspections.
- Provided customer service support, including resolving customer complaints and inquiries.
- Monitored employee performance to ensure adherence to company standards.
- Maintained visually appealing, fully stocked, orderly and accurately labeled merchandise displays.
- Provided feedback on employee performance reviews based on observations made during shift work.
- Analyzed inventory trends to guide product ordering and create effective sales promotions.
- Scheduled staff to assign employee shifts to meet departmental and business needs.
- Coordinated with vendors and directed employees to oversee inventory receiving, stocking, pricing, and returns.
- Maximized sales by utilizing visually appealing product displays, strong price competitiveness, and maintaining optimal stock levels.
- Responsibilities included overseeing daily operations by delegating tasks efficiently, managing shift changes smoothly, and performing keyholder duties for business opening and closing.
- Coached and developed store associates through formal and informal interactions.
Education
MBA - Business Administration And Management
Texas A&M University - Kingsville
Kingsville, TX05-2005
Bachelor of Science - International Business Management
Texas A&M University - Kingsville
Kingsville, TX12-2002
High School Diploma -
Henrietta M. King Highschool
Kingsville, TX05-1998
Skills
- Operations Management
- Project Management
- Store operations oversight
- Talent Recruitment
- Supply Ordering
- POS Systems
- Operational budgeting
- Team Development
- Customer Service Management
- Retail Inventory Management
- Store Merchandising
- Strategic thinker
Languages
English
Proficient (C2)
C2
Spanish
Intermediate (B1)
B1
Timeline
Store Manager
Wal-Mart Supercenter
10.2019 - 06.2024
Store Manager
Wal-Mart Supercenter
10.2017 - 10.2019
Store Co-Manager
Wal-Mart Supercenter
10.2014 - 10.2017
Assistant Store Manager of Operations
Wal-Mart Supercenter
05.2011 - 10.2014
MBA - Business Administration And Management
Texas A&M University - Kingsville
Bachelor of Science - International Business Management
Texas A&M University - Kingsville
High School Diploma -
Henrietta M. King Highschool