Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Jandres

Sherman Oaks,CA

Summary

Adept at leveraging CRM software proficiency and exceptional customer service skills, I significantly enhanced client satisfaction rates at John Reed. My ability to multitask and remain composed under pressure, combined with a knack for resolving customer inquiries efficiently, contributed to a notable improvement in the member relations experience. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

3
3
years of professional experience

Work History

Members Relations

John Reed
08.2021 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Served as the primary point of contact for member inquiries, directing them to relevant departments or personnel for resolution.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

High School Diploma -

El Monte-Rosemead Adult School
El Monte, CA
11-2024

Skills

  • Fluent in Multiple Languages
  • CRM software proficiency
  • Financial Literacy
  • Teamwork and Collaboration
  • Customer Service
  • Problem-solving skills
  • Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Calm and Professional Under Pressure
  • Reliability
  • Adaptability and Flexibility

Timeline

Members Relations

John Reed
08.2021 - Current

High School Diploma -

El Monte-Rosemead Adult School
Michael Jandres